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Customer Service and Operations Manager
4 months ago
We are currently partnering with a fantastic client of ours on a massively important new hire
They are currently looking for an experienced customer service and operations expert to join the fast growing construction sales business they have established.
This is truly a role where no two days are the same.
The ideal candidate should have a clear background in customer service, sales or similar This role will require regular contact on the phone with clients and managing the expectations of them accordingly.
Your objective is to ensure that we deliver a great customer experience. In addition to processing orders and attending to all customer-service related queries and issues in Customer Service and Operations, you will be proactive when dealing with more complex cases.
Responsibilities:
- Manage customer orders, organise processing queues and arrange additional services.
- Liaising with customers after an order has been placed, arranging deliveries, and providing delivery/shipping updates.
- Liaising with the workshop and office staff regarding customer orders.
- Maintain and develop customer relationships.
- Resolve issues and deal with customer complaints.
- Adding customer details onto our sales operations system accurately with all relevant information in a timely manner.
- Packaging and preparing customer sample orders.
It is important you are dedicated to delivering a great customer experience. Attention to detail is a must, along with great listening skills and a can-do attitude. You will have excellent organisation, communication, planning, time management and prioritisation skills. You will use a range of IT tools and platforms for daily operations which require a high level of accuracy.
