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Customer Service Representative
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![Quantum Group](https://media.trabajo.org/img/noimg.jpg)
Customer Services Officer
2 months ago
Job Purpose:
Business generation for the Branch Banking channel.Need analysis, managing and growing relationships of key customers.Managing corporate relationships and services for Salary Accounts Tie-ups for new client acquisitionsAdherence to compliance policies and organizations standard operating procedures.Undertaking projects and assignment from time to time as directed by Supervisor.
Area of Responsibility:
To exhibit high levels of customer service and sound understanding of retail products and services of the Bank.To identify potential customers, offer products and services as per their need and increase customer base.Lead generation and acquisition of Salary Accounts for Branch Channel.To maintain relationship with existing account holders.Engage with internal stakeholders across different departmentsLearn, understand and seize cross-sell opportunities for other products and channels of bank.Ensuring requisite compliance with all applicable rules and regulations including specifically KYC, AML requirements in line with the policies and procedures of the BankTo understand the market needs and give feedback to the Product Development Team to plug the product gaps.
Job Authorities:
People Related : Interaction with Team members, Customer Service Manager, Branch Manager, Marketing Personnel, Compliance Personnel, Operations Personnel Operational Related: Adhere to all policies and procedures for transactional banking, AML and KYC.
Functional Skills
Selling skillsPreparing and making presentationsAbility to engage in a conversationManaging MISAbility to work on Microsoft excel and access
Behavioral Skills
Excellent communication and interpersonal skillsAbility to multi-task and adapt to any situation or changeFast learner, energetic, and results-orientedProblem solver with good judgmentProfessional, honest and efficientConduct customer's business privately and keep their financial information confidentialWork well under pressureDrive for resultsInterpersonal Effectiveness and Influencing SkillsProcess OrientationAnalytical Thinking