Customer Services Officer

6 months ago


Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.

**About the Role**

***

Within the Customer Services department, focused on delivering the highest level of customer care to bus station users while working in a dynamic operational environment. We have a great opportunity to join the Bus Stations team.

Working collaboratively across the function, the Customer Services Officer will also support the Bus Station Supervisors to supervise staff and contractors. The Customer Services Officer will be required to compile reports, undertake regular bus station inspectors and report faults to deliver a safe, secure and clean environment for the public who access SPT’s bus stations.

**About You**

You will have experience in working in an environment where safety is the highest priority. You will have a background in delivering high levels of customer service and working in a customer facing/front line environment. You will also have experience in supervising staff, generating reports and be confident in using Microsoft Office Suite. You will be flexible and motivated to meet the needs of the business and have the ability to communicate effectively both orally and written and work effectively as part of the Bus Stations team. A working knowledge of public transport within the Strathclyde area is desirable.

Full time hours will be 35 hours per week on a 5/7 shift basis. The earliest start at any location will be 06:00 hours with the latest finishing time being be 23:00 hours.

You will be based at Buchanan Bus Station however; you could be asked to work at various locations within SPT’s remit.

Further details of the role and key responsibilities are set out in the job description.

**What we can offer you**
- Commitment to your ongoing learning and development
- 33 days Annual and Public Holiday Entitlement
- Membership of the Local Government Pension Scheme - SPT contribute 19.3% of your annualised pay
- Group Life Assurance Cover
- Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus one for a member of your household
- Discounted Season Rail Tickets - maximum of £600 towards the cost of an annual rail or bus ticket
- Flexible working options
- Cycle to Work Scheme, Childcare Vouchers, Employee Assistant Programme, Long Service Awards, Credit Union

**How to Apply?



  • Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...


  • Glasgow, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** As a Customer Service Officer at Buchanan Galleries, you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors. You will assist with the smooth running of the shopping centre and assist in...


  • Glasgow, Glasgow City, United Kingdom Securitas Security Services Full time

    We are seeking a skilled Security Officer to provide security services at various sites across the UK, protecting employees, property, and other assets. Key Responsibilities:Deliver high levels of customer service and consistently demonstrate Securitas' core values.Protect customers' sites and employees, adhering to Assignment Instructions and site-specific...


  • Glasgow, United Kingdom Total Staff Services Full time

    **Job Title: Residence Advisor (Customer Service Front Desk) - Glasgow Student Accommodation** **Company**: Total Staff (Recruiting on behalf of Company) **Location**: Glasgow, United Kingdom **Salary**: £11.44 per hour **Hours**: 20 hours per week, flexible hours Monday to Friday (agreed prior to start) **About Us**: Total Staff is a leading...


  • Glasgow, United Kingdom FMG Repair Services Full time

    Salary: £24,298 per annum, plus bonus Location: FMG Repair Services, Glasgow This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Glasgow As part of a team of specialist Customer Service Advisors you are the face of...


  • Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    About the Organisation: NHS National Services Scotland is a leading provider of specialized support services to NHS Boards in Scotland. Our mission is to enable and support the delivery of better health and better care, working in partnership.The Donor Services Team: The Donor Services Administration team is responsible for providing administration support...


  • Glasgow, United Kingdom Pybus Recruitment Full time

    **Exciting Opportunity: Join our New Team at a Brand New Site!** **Position**: Accident Repair Centre Office Administrator L **ocation**: Glasgow **Salary**: £24,000 (Dependent on Experience) + £400.00 Car Out Bonus + Comprehensive Benefits **Type**: Full Time - Permanent - Monday to Friday We are thrilled to announce a unique opportunity to join our...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Professional.About the Role: As a Customer Service Professional, you will be responsible for delivering exceptional customer service experience through clear and transparent communication. You will work closely with our customers to understand their...


  • Glasgow, United Kingdom HURRY BROS LTD Full time

    **Company description** Established in 1955, Hurry Bros is a family run business providing glass products to domestic and commercial markets for over 6 decades. Operating from our factory in the east end of Glasgow, Hurry Bros offers a fully bespoke glass service, using the latest technology and processes. We work with our customers to provide an...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Bereavement Support Role OverviewHSBC Global Services Limited seeks a compassionate and diligent Customer Service Advisor to join their Bereavement Support team. As a key member of the team, you will be responsible for processing initial notifications following the death of a customer and providing assistance with queries related to the bereavement journey...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Bereavement Support Customer Service Role OverviewThis position involves handling initial notifications following a customer's death and providing support through various communication channels.ResponsibilitiesProcess inbound and outbound calls, emails, and other digital communications related to bereavement supportMake informed decisions regarding customer...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Job DescriptionWe are seeking a passionate and skilled Customer Service Professional to join our team at HSBC Global Services Limited. In this role, you will be the first point of contact for customers, taking ownership of their needs and delivering exceptional experiences.Your key responsibilities will include:Providing exceptional customer service,...


  • Glasgow, Glasgow City, United Kingdom HR Services and Solutions Full time

    **Job Summary**We are currently seeking a Customer Service Representative - Hotel Reception to join our team at HR Services and Solutions. This is an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences.The successful candidate will be responsible for processing all aspects of guest bookings,...


  • Glasgow, United Kingdom Office Angels Limited Full time

    At Office Angels Limited, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing existing and new relationships with customers to ensure client satisfaction and promote repeat business.Key Responsibilities:Managing customer relationships to...


  • Glasgow, United Kingdom Sureserve Group Full time

    **Now hiring: Customer Liaison Officer**: At **Everwarm**, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating...


  • Glasgow, United Kingdom CV-Library Full time

    The Rewards and Benefits on offer: * Fantastic City Centre location. * Incredibly friendly team working environment * An excellent Pension scheme. * Annual bonus scheme * Virtual GP Service * Great maternity/paternity leave * Great holiday entitlement * Just day shift, Monday to Friday. * Training and Development opportunities *...


  • Glasgow, United Kingdom CV-Library Full time

    The Rewards and Benefits on offer: * Fantastic City Centre location. * Incredibly friendly team working environment * An excellent Pension scheme. * Annual bonus scheme * Virtual GP Service * Great maternity/paternity leave * Great holiday entitlement * Just day shift, Monday to Friday. * Training and Development opportunities *...


  • Glasgow, United Kingdom Total Staff Services Full time

    Total Staff Services are currently looking to fill Customer Service Assistant roles we have available within one of the UK’s largest accommodation providers. This will be an amazing chance to get involved in the company and become part of a team working with students from all over the country or even the world. Your role will be based in any of the...


  • Glasgow, United Kingdom Domestic Electrics Full time

    Administrator required for a busy office with an Established Domestic Appliance Service Support Business based in East Kilbride. With over 50 years experience in providing a wide range of appliance repair service for all types of clientele including: - **Domestic Repairs/Workshop Repairs/On-Site Repairs/Replacement Appliances** Training will be provide in...

  • Office Administrator

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Bathroom and Wetwall Warehouse Full time

    Job Overview:This role is ideal for a highly organized and communicative individual who can provide exceptional customer service and administrative support to our team at Bathroom and Wetwall Warehouse.Salary and Benefits:We offer a competitive salary of £14,112.00-£15,043.00 per year, along with a supportive work environment and opportunities for growth...