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Customer Service Officer

2 months ago


Glasgow, United Kingdom Abm Full time

JOB TITLE: Customer Service Officer

LOCATION: Glasgow Fort, G34 9DL

SHIFT PATTERN: 4 on 4 off, 42 hours per week

PAY RATE: £ per hour

REPORTING TO: Site Senior Operatives

ABM UK is a leading provider of integrated facility solutions. We are currently seeking Customer Service Officers to join our team. As a Customer Service Officer, you will be responsible for providing excellent customer service and addressing customer inquiries. In this role, you will assist customers with a range of issues including product information, account inquiries, and complaint resolution. You will be the first point of contact for customers and will play a key role in ensuring customer satisfaction.

Responsibilities:

Provide exceptional customer service by effectively resolving customer inquiries and complaints. Assist customers with product information and account inquiries. Process customer orders, returns, and exchanges in a timely manner. Follow up with customers to ensure their issue has been resolved to their satisfaction. Maintain a high level of product knowledge to effectively assist customers. Record and maintain accurate customer information and interactions. Collaborate with other team members to ensure a seamless customer experience.

Requirements:

Previous customer service experience preferred. Excellent communication and interpersonal skills. Strong problem-solving ability and ability to remain calm under pressure. Ability to multitask and prioritize in a fast-paced environment. Attention to detail and strong organizational skills. Proficiency in Microsoft Office applications. Flexible schedule to accommodate customer needs.

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.