Customer Service Advisor

4 weeks ago

Glasgow, United Kingdom Shared Services Connected Ltd Full time

Do you love making people happy and have a real passion for customer service? If the answer is yes then we would love you to be a part of our team

We are looking for a dynamic, passionate and hardworking person to join our friendly team working on exciting projects on behalf of our defence client

Being the first port of call you will be answering enquiries via telephone, email and our online support system from military personnel, their families and third parties. Calls will relate to pay, allowances, records, pensions, medals and offer first line IT support to the organisation and customers.

This is an exciting role that does not require any previous experience as we have an outstanding training package that will give you all the tools to help you do the job. Working in a busy but relaxed team you will need excellent verbal and written communication skills with a high level of attention to detail.

This role is office based where you will have the full onsite support from colleagues and line managers at our Glasgow City Centre, centre of excellence. The Enquiry Centre opening hours are 7am – 7pm Monday to Friday and you will work 8 hours per day on a rotational shift basis. Excellent timekeeping and attendance are needed.

What you'll be doing:

Answer all incoming/outgoing enquiries. Respond to all emails and internal service requests in line with current service level agreements. Use the Oracle Based system to provide an accurate and timely response, or raise queries where applicable. Take ownership of customer queries, comments, feedback and complaints. Be customer focused at all times and highlight any improvements opportunities Work as part of a strong team to deliver results during peak times

What you’ll bring:

Strong organisational skills and ability to prioritise workload A proficient level of digital literacy with the ability to work from multiple applications including Microsoft Office Well-mannered and professional telephone manner Able to work independently and within a team.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: Full-time, Permanent

Location: Glasgow

Security Clearance Level: SC - MOD

Internal Recruiter: Amelia

Salary: £23,463 increasing to £26,395 following passing probation (inclusive of shift allowance)

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements.

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