GB Sales Operations Lead Associate Director

2 weeks ago

London, United Kingdom WTW Full time

Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as risk specialists across a variety of industries to bring our expertise and market knowledge to support our clients as they tackle their key pension, talent, benefits, and risk priorities.

You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues through operationalising sales enablement activity. This is an excellent opportunity for an ambitious professional to further advance their careers.

The Role - Associate Director – GB Sales Operations Lead

This is an internal facing role reporting into WE DO (WTW Enterprise Delivery Organisation). The role has primary responsibility for leading GB Sales Operations, supporting businesses from both the Risk and Broking (R&B) and Health, Wealth and Career (HWC) segments.

• Build and maintain internal relationships with senior stakeholders (R&B and HWC Business and Sales Leaders)

• Oversee the roll out and delivery of global standard processes in GB:

o Account planning – co-ordinate cross business planning sessions related to highest growth potential clients, identify actions and report progress

o Client Satisfaction – co-ordination of the net promoter score survey and independent client review interviews

o Clients at Risk – identification, tracking and reporting of revenue at risk scenarios

• Partner with the various Sales Leaders to provide sales enablement support aligned to their growth priorities. Activities are likely to include:

o Data analysis related to cross selling, market segmentation and opportunity identification

o Sales strategy, goal setting and go to market support

o Pipeline management, lead tracking and sales forecasting

o Co-ordination and tracking of sales campaigns

o Identify sales training requirements and co-ordinate with learning & development colleagues to ensure delivery

• Ensure the team act as a primary point of contact for enquires related to the CRM system and relevant reporting

• Utilise a network of system champions to deliver CRM system training

• Drive adoption of new global Sales Operations tools and processes in GB e.g. new Contracting, Questionnaires and Proposal Support COE

• Provide support to Lead Relationship Managers in GB

Team management - GB Sales Operations

• Line manage the onshore and offshore GB Sales Operations team

• Ensure efficient utilisation of offshore capabilities aligned to business priorities

• Oversee the delivery of cross segment activity such as account planning

• Skilled at building effective relationships with stakeholders at all levels of an organisation

• Experience in Sales Operations, Sales Management, Operations or Project Management at a large multi national organisation

• Degree in Business, Sales Operations or similar is beneficial

• Experienced in people management and development of junior level colleagues

• Demonstrable communication, negotiation and influencing skills

• Practical knowledge of sales strategy, account development and sales management

• Highly analytical and competent when working with large data sets

• Ability to represent the Sales Operations practice and WTW with integrity and credibility

• Experience in a CRM system is advantageous

• Competent in Microsoft tools – primarily excel (Vlookups, pivot tables and advanced formula) and PowerPoint.

WTW can offer the successful candidate a fun and engaging environment working with some of the best people in our industry. WTW rewards our colleagues’ efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, healthcare, life assurance, between other benefits.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Most of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Equal Opportunities Employer

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