GB Sales Operations Lead Associate Director

3 weeks ago


London, United Kingdom Willis Towers Watson Full time

Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as risk specialists across a variety of industries to bring our expertise and market knowledge to support our clients as they tackle their key pension, talent, benefits, and risk priorities.
You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues through operationalising sales enablement activity. The Role - Associate Director – GB Sales Operations Lead
The role has primary responsibility for leading GB Sales Operations, supporting businesses from both the Risk and Broking (R&B) and Health, Wealth and Career (HWC) segments.

•Build and maintain internal relationships with senior stakeholders (R&B and HWC Business and Sales Leaders)
•oAccount planning – co-ordinate cross business planning sessions related to highest growth potential clients, identify actions and report progress
oClient Satisfaction – co-ordination of the net promoter score survey and independent client review interviews
oClients at Risk – identification, tracking and reporting of revenue at risk scenarios

•Partner with the various Sales Leaders to provide sales enablement support aligned to their growth priorities. oData analysis related to cross selling, market segmentation and opportunity identification
oPipeline management, lead tracking and sales forecasting
oCo-ordination and tracking of sales campaigns
oIdentify sales training requirements and co-ordinate with learning & development colleagues to ensure delivery
•Ensure the team act as a primary point of contact for enquires related to the CRM system and relevant reporting
•Utilise a network of system champions to deliver CRM system training
•Drive adoption of new global Sales Operations tools and processes in GB e.g. new Contracting, Questionnaires and Proposal Support COE
•Team management - GB Sales Operations
•Line manage the onshore and offshore GB Sales Operations team
•Ensure efficient utilisation of offshore capabilities aligned to business priorities
•Oversee the delivery of cross segment activity such as account planning
•Skilled at building effective relationships with stakeholders at all levels of an organisation
•Experience in Sales Operations, Sales Management, Operations or Project Management at a large multi national organisation
•Degree in Business, Sales Operations or similar is beneficial
•Experienced in people management and development of junior level colleagues
•Practical knowledge of sales strategy, account development and sales management
•Highly analytical and competent when working with large data sets
•Ability to represent the Sales Operations practice and WTW with integrity and credibility
•Experience in a CRM system is advantageous
•Competent in Microsoft tools – primarily excel (Vlookups, pivot tables and advanced formula) and PowerPoint.
WTW rewards our colleagues’ efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, healthcare, life assurance, between other benefits.

Most of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.



  • London, United Kingdom WTW Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as...


  • London, United Kingdom Willis Towers Watson Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon...


  • London, United Kingdom Willis Towers Watson Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon...


  • London, United Kingdom Willis Towers Watson Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon...


  • London, United Kingdom WTW Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as...


  • London, Greater London, United Kingdom WTW Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as...

  • GB Sales Operation

    4 weeks ago


    London, United Kingdom WTW Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as...


  • London, United Kingdom WTW Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as...

  • Lead Associate

    4 weeks ago


    London, United Kingdom Willis Towers Watson Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon...


  • London, United Kingdom WTW Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as...


  • London, Greater London, United Kingdom WTW Full time

    Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as...


  • London, United Kingdom Altum Consulting Full time

    Altum Consulting is working with a global services organisation that is in the early-mid stages of establishing its GBS organisation and going through significant transformation and change. This is multi-service line, multi-vendor GBS and covers 20+ geographies. As the GBS Transformation Director, you will be responsible for leading and delivering multiple...


  • London, United Kingdom WTW Full time

    The Role Duties and responsibilities will include but not be limited to: Co-ordinate and lead deal teams on offensive RFP’s. Engage with the global multinational trade credit network to map global/regional opportunities. This will include originating GB headquartered multinational client opportunities and supporting the global multinational teams...

  • Sales Lead

    1 week ago


    London, United Kingdom WTW Full time

    Do you have a proven track record of delivering strategic sales revenue together with knowledge of insurance and global insurance markets? This is an excellent opportunity to join our GB Retail sales team, a 5-person strong team responsible for new business growth focused on winning mid to large UK domiciled companies. The team is aligned to our Industry...


  • London, United Kingdom Willis Towers Watson Full time

    The Role Duties and responsibilities will include but not be limited to: Co-ordinate and lead deal teams on offensive RFP’s. Engage with the global multinational trade credit network to map global/regional opportunities. This will include originatingGB headquartered multinational client opportunities and supporting the global multinational...

  • Associate Director

    1 week ago


    London, United Kingdom BNP Paribas Full time

    ASSOCIATE DIRECTOR (JOB NUMBER: LON2128) **The Role** The role of an Associate Director within National Industrial and Logistics Agency team is to deliver profitable fee income to the business. The role is required to work within the Letting & Sales Team, based in London and reporting directly to the Senior Director who leads the...

  • Sales Lead

    15 hours ago


    City of London, United Kingdom WTW Full time

    Do you have a proven track record of delivering strategic sales revenue together with knowledge of insurance and global insurance markets? This is an excellent opportunity to join our GB Retail sales team, a 5-person strong team responsible for new business growth focused on winning mid to large UK domiciled companies. The team is aligned to our Industry...

  • Associate Director

    2 months ago


    London, United Kingdom Theramex Full time

    Location: UK Head Office - St James Park Are you an experienced professional in Sales & Operations Planning seeking a dynamic role? Theramex is looking for an Associate Director to lead our Sales & Operations Planning process, ensuring seamless coordination between sales forecasts and operational capabilities to drive efficiency, optimize inventory, and...


  • London, United Kingdom AXA Group Operations Full time

    AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Together with entities, we deliver advanced services and shape solutions that drive operational...


  • London, United Kingdom AXA Group Operations Full time

    AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Together with entities, we deliver advanced services and shape solutions that drive operational...