GB Sales Operation Lead Associate

4 weeks ago

London, Greater London, United Kingdom WTW Full time

Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as risk specialists across a variety of industries to bring our expertise and market knowledge to support our clients as they tackle their key pension, talent, benefits, and risk priorities.

You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues through operationalising sales enablement activity. This is an excellent opportunity for an ambitious professional to further advance their careers.

The Role - Lead Associate - GB Sales Operations

This is an internal facing role reporting into the GB Sales Operations Lead. The role has primary responsibility for supporting sales enabling activities in WTW GB businesses.


• Interact with senior stakeholders to support the various GB businesses through sales operations activity


• Project manage the delivery of global sales enablement processes:

o Account planning – co-ordinate cross business planning sessions related to highest growth potential clients, identify actions and report progress

o Client Satisfaction – co-ordination of the net promoter score survey and independent client review interviews

o Clients at Risk – identification, tracking and reporting of revenue at risk scenarios


• Responsible for producing data analysis and insights related to client and market segmentation, priority setting & target identification


• Act as a primary point of contact for enquires related to the CRM system – including colleague training / support


• Responsible for working with colleagues in the analytics team to produce sales pipeline reporting utilising data from the CRM system


• Work closely with marketing to track sales campaign outputs


• Provide support to Lead Relationship Managers in GB


• Skilled at building effective relationships with stakeholders at all levels of an organisation


• Proven work experience in managing large scale projects


• Proven work experience in a Sales Operations or similar role


• Degree in Business, Sales Operations or similar is beneficial


• Demonstrable communication, negotiation and influencing skills


• Practical knowledge of sales strategy, account development and sales management


• Ability to represent the Sales Operations practice and WTW with integrity and credibility


• Communication, negotiation and influencing skills


• Experience in a CRM system is advantageous


• Competent in Microsoft tools – primarily excel (Vlookups, pivot tables and advanced formula) and PowerPoint.

WTW can offer the successful candidate a fun and engaging environment working with some of the best people in our industry. WTW rewards our colleagues' efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, healthcare, life assurance, between other benefits.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Most of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

Equal opportunity employer

WTW are an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.

Equal Opportunities Employer


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