GB Sales Operation

2 weeks ago

London, United Kingdom WTW Full time

Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as risk specialists across a variety of industries to bring our expertise and market knowledge to support our clients as they tackle their key pension, talent, benefits, and risk priorities.

You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues through operationalising sales enablement activity. This is an excellent opportunity for an ambitious professional to further advance their careers.

The Role - Lead Associate - GB Sales Operations


This is an internal facing role reporting into the GB Sales Operations Lead. The role has primary responsibility for supporting sales enabling activities in WTW GB businesses.

• Interact with senior stakeholders to support the various GB businesses through sales operations activity
• Project manage the delivery of global sales enablement processes:
o Account planning – co-ordinate cross business planning sessions related to highest growth potential clients, identify actions and report progress
o Client Satisfaction – co-ordination of the net promoter score survey and independent client review interviews
o Clients at Risk – identification, tracking and reporting of revenue at risk scenarios
• Responsible for producing data analysis and insights related to client and market segmentation, priority setting & target identification
• Act as a primary point of contact for enquires related to the CRM system – including colleague training / support
• Responsible for working with colleagues in the analytics team to produce sales pipeline reporting utilising data from the CRM system
• Work closely with marketing to track sales campaign outputs
• Provide support to Lead Relationship Managers in GB
 

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