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Client Engagement Coordinator
2 months ago
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
We are currently recruiting for a Client Engagement Coordinator to join our team.
You will support the Market Success Business Lines Benefit, Mobility, and Pay with various administrative duties. Including client operational engagement and reporting across all aspects of the Edenred PayTech services.
This role will require you to be proactive in identifying and implementing areas for improvement to the service, in line with Edenred PayTech principles and core values.
Relationship Management is a key part of this role and the Client Engagement Coordinator will need to develop and maintain strong working relationships with internal teams at Edenred PayTech, customers and third parties.
Role and
Responsibilities:
Admin Tasks Being the point of contact for customers and internal teams on all queries Operational service reviews & capacity planning Working effectively with our stakeholders Drive process improvement and efficiency internally and with the client Develop strong understanding of client programmes and ensure appropriate documentation is in place and maintained to support the relationship. Regular review and prioritisation of client tickets Support the operations team in the resolution of incidents, including any additional communication to clients if applicable. Identify and implement process improvements for Market Success and our customers
Skills and Experience:
Strong Communication skills - both written and verbal Experience in customer-facing role Ability to analyse data - Attention to detail essential Self-motivator who can work in a fast-paced environment with a can-do attitude Sound working knowledge of MS Office Process Improvement Product and Technical Understanding to be able to respond directly to client technical queries Willingness to get involved in detail and resolve until completion Adapt to change
Desirable
Experience/knowledge within the pre-paid card industry PowerPoint and Excel Experience
Employee Benefits:
25 days annual leave plus Bank Holidays (or equivalent for shift roles) Company sick pay & Income protection Life insurance (4x salary) 2 x Wellbeing Employee Assistance Programs for staff and family members with Metlife and AIG. PPS Plus employee saving platform EDU digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Defined Contribution Personal Pension Scheme with Aviva - employer 6% with minimum employee contribution 3%. Discretionary bonus scheme based on company and personal performance Holiday trading scheme (buy or sell up to 5 days) Medical & international travel cover with AXA PPP Subsidised gym membership or £20 monthly gym allowance Employee referral bonus scheme Interest free travel loan for bus and rail Cycle to Work scheme
Diversity:
Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.
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