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Technical Specialist

4 months ago

Cwmbran Torfaen, United Kingdom Octagon Group Full time

Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South Wales

We are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the centre of excellence for the Fire product line, a leading manufacturer, and a global supplier of high-quality fire systems and devices.

As the Technical Support Representative, you will communicate clearly and concisely with customers, addressing product-related issues through comprehensive scenario testing and technical verification of new products. You will confidently deliver product training to internal and external stakeholders.

Support internal and external stakeholders on all reported technical issues relating to the Fire/Life Safety portfolio.
First-line response to stakeholders via Telephone, Email, or Business Applications, such as Teams.
Create and generate reports, capturing all relevant information on issues reported in the field, ensuring the information gathered is reported into the quality system for review and resolution.
Liaise with the Sales department on product application and system design development.
Extensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record in servicing and commissioning.
Challenging projects in a dynamic, collaborative team.
We make your aspirations matter - We encourage internal promotion whenever possible.
We make your growth matter - We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities through our internal learning programs.
it's about changing the environment by offering the right tools to help empower employees to make that happen.

This is a fantastic opportunity for a Technical Support Representative - Fire and Life Safety in Cwmbran, South Wales