Technical Support Specialist

6 months ago

Cwmbran, United Kingdom Safran Full time

**Job description**:
Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customisation, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

We are now recruiting for a Technical Support Specialist to join our team on a permanent basis in Cwmbran. Providing support through both ServiceNow and ‘at-elbow', and working with other members of the SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists
in supporting, implementing and maintaining all IT/IS/PLM solutions.

Key Responsibilities & Duties include;
Assist in the deployment of solutions or implementation of managed changes to support ServiceNow requests or work as part of a local team making changes to support project implementations
Work to a defined test plan to ensure compliance with standards defined by Safran
Responsible for ServiceNow incidents, identifies problems and partakes in escalation to
other Safran support teams, in line with agreed SLAs.
Responsible for ServiceNow requests, ensuring mínimal disruption to the SGB business
For both incidents and requests, maintains all relevant documentation as required
Contributes to ensuring the service delivery is effective and efficient
Participates in local aspects of system operations
Understands risk management and identifies problems, changes and project tasks,
escalating as required.

This role attracts an on call allowance and call out payments when rostered to be on-call.

**Complementary description**:
Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:
Our people

These are our four People Fundamentals that underpin everything we do at Safran:

- We believe in and fostering the conditions for diversity and inclusion to thrive
- We develop our colleagues skills and build opportunities so you can shape our future
- We create a trustworthy work place to support you, as you dare to act and innovate
- We encourage collaboration and mutual support between you and your colleagues

So you'll be supported every step of the way

Sustainability

Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility

As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

**Job requirements**:
Ability to manage and prioritise stakeholder expectations at all levels ranging
from end user up to C-level
An ability to communicate complex technical issues to business users
An ability to work in a fast-paced environment with a dynamic and flexible approach, as well as the ability to work under pressure
A collaborative approach to delivery working with various technical and business departments
Good working knowledge of networks, server and client products
Be able to handle a high degree of multi-tasking
Knowledge of the overall functioning of the information system and its configurations
Excellent oral and written communication skills, including presentation skills
Good communicator with the ability to form and maintain good relationships internally and externally
Results orientated and organised with the ability to plan and deliver against
deadlines
Strong analytical, planning and problem solving skills
Self-motivated and possessing the ability to work on own initiative as well as within a team

**Specificity of the job**:
Travel across the UK and France may be required.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment a

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