Fire Safety Technical Support Specialist

2 weeks ago


Cwmbran, United Kingdom SER Limited Full time
Position:
Fire Safety Technical Support Specialist

Location:
Hybrid (Office and Remote)

Compensation:
Competitive Salary based on Experience

Company Overview:
A prominent provider of fire safety solutions is in search of a Fire Safety Technical Support Specialist to enhance their customer support team.

Role Summary:
This position entails delivering exceptional technical assistance via phone and email to clients, resolving inquiries related to fire safety products, and ensuring the technical assessment of newly launched items.

Key Responsibilities:
1. Deliver comprehensive phone and email support to clients concerning fire safety systems.
2. Address inquiries from customers regarding fire safety devices and associated product concerns.
3. Perform testing and technical evaluations of new offerings.
4. Collaborate with internal departments to guarantee customer satisfaction and effective resolution of technical challenges.
5. Participate in customer-facing initiatives to provide on-site assistance and training as required.

Qualifications:
- Profound knowledge of fire safety systems.
- Electrical background with pertinent technical certifications.
- Strong communication abilities for engaging with clients.
- Capability to work autonomously as well as collaboratively.
- Previous experience in a technical support capacity is beneficial.

Daily Activities:
- Provide technical support to clients through phone and email, addressing inquiries and challenges.
- Work alongside the product development team to execute testing and verification of new products.
- Engage in customer-facing roles, including on-site support and training.
- Stay informed on industry trends and product innovations to deliver accurate and effective technical assistance.

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