Technical Support Representative

1 month ago


Cwmbran, United Kingdom Matchtech Full time

Technical Support Representative - Fire and Life Safety

What are we looking for:

We are looking for a Technical Support Representative to provide in-depth technical support for our Fire and Life Safety products globally. You'll address customer queries, deliver training, and ensure product issues are resolved efficiently.

What will you be doing:

- Support internal and external stakeholders with technical issues related to our Fire and Life Safety portfolio.

- Respond promptly to inquiries via phone, email, or Teams.

- Maintain detailed logs of technical interactions for KPI reporting.

- Generate reports and feed information into the quality system for review.

- Collaborate with the Sales team on product applications and system design.

- Deliver comprehensive training to both internal and external stakeholders.

- Recreate product faults and test scenarios.

- Build test rigs and follow test scripts for product verification.

What do we need from you:

- Experience in the Life Safety industry, especially in Customer Support or Engineering.

- Knowledge of life safety systems, with a track record in servicing and commissioning.

- Understanding of BS5839-pt1, BS5839-8, BS5839-9, and EN-54 standards.

Skills:

- Analytical thinking and problem-solving.

- Strong interpersonal and coordination skills.

- Excellent verbal and written communication



  • Cwmbran, United Kingdom Octagon Group Full time

    Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South Wales We are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the centre of excellence for the Fire product line, a...


  • Cwmbran, United Kingdom Octagon Group Full time

    Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South WalesWe are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the centre of excellence for the Fire product line, a leading...


  • Cwmbran, Torfaen County Borough, United Kingdom Advanced Resource Managers Limited Full time

    My Client is seeking a Technical Support Representative with a deep technical expertise in Fire and Life Safety systems and devices globally.Responsibilities:Provide expert Verbal and written technical assistance to internal and external stakeholders on all Fire and Life Safety product issues.Serve as the first point of contact for stakeholders via phone,...


  • Cwmbran, United Kingdom Advanced Resource Managers Limited Full time

    My Client is seeking a Technical Support Representative with a deep technical expertise in Fire and Life Safety systems and devices globally.Responsibilities: Provide expert Verbal and written technical assistance to internal and external stakeholders on all Fire and Life Safety product issues.Serve as the first point of contact for stakeholders via phone,...


  • Cwmbran, United Kingdom Matchtech Full time

    Technical Support Representative - Fire and Life SafetyWhat are we looking for: We are looking for a Technical Support Representative to provide in-depth technical support for our Fire and Life Safety products globally. You'll address customer queries, deliver training, and ensure product issues are resolved efficiently.What will you be doing: - Support...


  • Cwmbran, United Kingdom Eaton Full time

    Eaton's Cwmbran facility is the center of excellence for the Fire product line, a leading manufacturer and a global supplier of high-quality fire systems and devices. We're now looking for a Technical Support Representative who will offer in depth technical knowledge on our Fire / Life safety product portfolio globally. **What you’ll do**: As the...


  • Cwmbran, Torfaen County Borough, United Kingdom Eaton Corporation Full time

    Do You want to make an impact in the world? Join Eaton and help us to solve the world's most urgent power management challenges while improving the quality of life and protecting the environment.Your career matters – and we're here to make it work.We're now looking for a Technical Support Representative who will offer in depth technical knowledge on our...


  • Cwmbran, United Kingdom Edwards & Pearce Limited Full time

    Do you want to make an impact in the world? Join our client and help them to solve the world's most urgent power management challenges while improving quality of life and protecting the environment.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.THE ROLE:Our client is seeking a Technical...


  • Cwmbran, United Kingdom Edwards & Pearce Full time

    Do you want to make an impact in the world? Join our client and help them to solve the world's most urgent power management challenges while improving quality of life and protecting the environment. THE ROLE: Our client is seeking a Technical Support Representative who will provide essential technical knowledge on Fire / Life safety product...


  • Cwmbran, United Kingdom Edwards & Pearce Full time

    Do you want to make an impact in the world? Join our client and help them to solve the world's most urgent power management challenges while improving quality of life and protecting the environment. THE ROLE: Our client is seeking a Technical Support Representative who will provide essential technical knowledge on Fire / Life safety product portfolio,...


  • Cwmbran, United Kingdom Edwards & Pearce Limited Full time

    Do you want to make an impact in the world? Join our client and help them to solve the world's most urgent power management challenges while improving quality of life and protecting the environment. THE ROLE: Our client is seeking a Technical Support Representative who will provide essential technical knowledge on Fire / Life safety product portfolio,...


  • Cwmbran, United Kingdom Edwards & Pearce Limited Full time

    Do you want to make an impact in the world? Join our client and help them to solve the world's most urgent power management challenges while improving quality of life and protecting the environment. THE ROLE: Our client is seeking a Technical Support Representative who will provide essential technical knowledge on Fire / Life safety product portfolio,...


  • Cwmbran, Wales, United Kingdom Edwards & Pearce Limited Full time

    Do you want to make an impact in the world? Join our client and help them to solve the world's most urgent power management challenges while improving quality of life and protecting the environment.All candidates should make sure to read the following job description and information carefully before applying.THE ROLE:Our client is seeking a Technical Support...


  • Cwmbran, United Kingdom Safran Full time

    **Job description**: Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on...


  • Cwmbran, United Kingdom SER Limited Full time

    Position: Fire Safety Technical Support SpecialistLocation: Hybrid (Office and Remote)Compensation: Competitive Salary based on ExperienceCompany Overview:A prominent provider of fire safety solutions is in search of a Fire Safety Technical Support Specialist to enhance their customer support team.Role Summary:This position entails delivering exceptional...


  • Cwmbran, United Kingdom Page Group Full time

    This role assists in supporting, implementing and maintaining all IT/IS/PLM solutions. Responsibility for the day-to-day operational delivery of the technical solution also resides with the Technical Support Specialist. The Technical Support Specialist is a knowledgeable in most aspects of the Information Technology deployed in the SGB business. Client...


  • Cwmbran, United Kingdom Octagon Group Full time

    Position Overview:Join Octagon Group as a Fire Safety Technical Support Specialist. We are looking for a dedicated individual to deliver expert technical assistance for our Fire and Life Safety product range on a global scale.About the Role:The Fire Safety Technical Support Specialist will engage with customers, providing clear and concise communication...


  • Cwmbran, United Kingdom SER Limited Full time

    Technical Support Representative Location: Cwmbran Salary: £40,000 DOE Overview A world-leading supplier of fire notification devices, is seeking a Fire and Security Tech Support Engineer to join their team. The role involves providing phone and email technical support to customers, addressing product-related queries, and ensuring technical verification...


  • Cwmbran, United Kingdom People Solutions Full time

    **Technical Administrator**: £23,000 - £26,000 per year per year NP44 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Technical Sales

    2 months ago


    Cwmbran, United Kingdom ESI Technologies Full time

    ESI Technologies Group, part of the Indutrade Group, is the leading supplier of Process Equipment & Engineering Solutions into the Pharmaceutical, Chemical and Biotechnology Industries in Ireland & UK. Our wide range of products include valve & actuation, bursting discs, pumps, heat exchangers, skids, vacuum, instrumentation, tank & process equipment,...