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Technical Support Specialist in Cwmbran

3 months ago

Cwmbran, United Kingdom Page Group Full time

This role assists in supporting, implementing and maintaining all IT/IS/PLM solutions. Responsibility for the day-to-day operational delivery of the technical solution also resides with the Technical Support Specialist. The Technical Support Specialist is a knowledgeable in most aspects of the Information Technology deployed in the SGB business.

Client Details

An industry award winning, premium designer and manufacturer of First and Business Class seating and technology.Our client interfaces with both the world's biggest airlines and air framers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest air framers, and the next, some of the biggest airline brands around the worldIn the UK, our client specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

Description

Build

  • Assist in the deployment of solutions or implementation of managed changes to support ServiceNow requests or works as part of a local team making changes to support project implementations.
  • Work to a defined test plan to ensure compliance with standards.
  • Produces documentation to support relevant components of solutions or system changes they undertook.

Run

  • Responsible for ServiceNow incidents, identifies problems and partakes in escalation toother support teams, in line with agreed SLAs.
  • Responsible for ServiceNow requests, ensuring minimal disruption to the business.
  • For both incidents and requests, maintains all relevant documentation as required.
  • Contributes to ensuring the service delivery is effective and efficient.
  • Participates in local aspects of system operations.

Enable

  • Utilises the company's purchasing process to ensure availability of all services and meetincident and requests.

Manage

  • Understands risk management and identifies problems, changes and project tasks,escalating as requiredThis role attracts an on call allowance and call out payments when rostered to be on-call.

Profile

Ability to manage and prioritise stakeholder expectations at all levels ranging from end user up to C-level

An ability to communicate complex technical issues to business users

An ability to work in a fast-paced environment with a dynamic and flexible approach, as well as the ability to work under pressure

An ability to work in a fast-paced environment with a dynamic and flexible approach, as well as the ability to work under pressure

Knowledge of the overall functioning of the information system and its configurations

Job Offer

Full time contract of 12 months with the possibility to extend it.