CSM Manager

2 months ago

London, United Kingdom Refinitiv Full time

CSMs are trusted advisors to their client base and combine relationship management, education, and functional expertise to drive adoption, retention, and growth within assigned account portfolio.
Enterprise CSMs are responsible for successful adoption and expansion of the LSEG Data Platform (including Real-Time – Optimized and DataScope) within their accounts.
Equal parts trusted adviser and roadmap architect, the Enterprise CSMs engages with key stakeholders, assist in reducing competitive risk and find opportunities in their accounts. To achieve this, Customer Success Managers at LSEG collaborate with internal teams & roles (Account Managers, Sales Specialists, Customer Support of various levels, data teams, administrative functions, Product & Programme management, Developer Advocates, Solutions Consultants & fellow CSMs).
Define business outcomes and success plans to gain and supervise customer objectives, achievements, risks, and success metrics.
Educate customers on how to use our enterprise platforms, content, and technologies tailored to use-case needs.
Monitor usage, account health, and growth opportunities to create practical insights and strategically pivot.
Build, maintain and bring to bear positive relationships with business decision makers and users to gain customer intelligence and influence adoption.
Experience in the financial services industry, with a good understanding of regional financial market trends.
Confidence engaging with a broad variety of roles from developers, application owners, data scientists, data architects, data engineers, market data, to c-level executives.
Ability to travel onsite when required.
Strong project management, technical and problem-solving skills.
Technical skills in the areas: cloud technologies, APIs, networks.
CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…).
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.
LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.

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