CSM Manager
3 months ago
Iron Mountain Customer Success Manager in London , United Kingdom
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Customer Success Manager
Location: UK, Remote
The Customer Success Manager (CSM) role is a key member of the Commercial team in the UK supporting all service lines. In partnership with Account Managers and Account Executives this role is accountable for the delivery of quality services, creating loyalty and retaining customers while creating revenue growth, either directly or indirectly in collaboration with their commercial colleagues.
Build and maintain customer relationships to understand the organizational business objectives and goals. business model, planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the marketplace.
Research of account status to prepare for contract negotiations. The Customer Success Manager (CSM) is responsible for providing administration support in all account selling activities working with their commercial colleagues
Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue
Previous experience in a customer focused environment would be a distinct advantage (Customer Service, Customer Care, Customer Experience or Account Management)
Prior experience of working with a Customer Relationship Management (CRM) platform
A self starter, able to work in a fast paced, home based role
Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
LI- remote
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
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