Group IT Administrator

1 month ago

London, United Kingdom The Doyle Collection Full time

The Group IT Administrator will oversee and manage the IT infrastructure across multiple hotel properties within the group. This role will ensure that all IT systems, including cloud applications and Office 365, are secure, aligned with business objectives, and effectively support daily operations. The Administrator will collaborate closely with hotel management and senior IT staff to implement robust IT solutions..

We are looking for an Agile IT professional to join the Doyle Collection team to work within our Technology team. The right candidate will have proven experience working in IT operations and projects within an Agile environment, preferably within the hospitality industry. Collaboratively working with internal and external stakeholders at all levels to deliver IT Support and technology initiatives to a high standard and to specified deadlines.

Responsibilities:

  • Coordinate project fundamentals, including project documentation, planning, resources and communication
  • Manage resources and stakeholders
  • Act as a conduit for IT support for the business, working in lock-step with our IT Managed Service Provider to deliver first line support to users.
  • Understand and manage the IT procurement and Vendor management process.
  • Assist with Business Analysis and support Project Delivery
  • Keep documentation up-to-date
  • Analyse and support training needs of end users, ensuring the new systems and processes are embedded into the organisation
  • Provide support to Head of IT, as required
  • Oversee the maintenance and performance of IT infrastructure, including servers, PC, Wi- fi, TV, PBX, networks, CCTV, Guest in room tech etc.
  • Ensure continuous availability of critical hotel systems such as Property Management Systems (PMS) and Point of Sale (POS) systems and various PMS Interfaces.
  • Manage and secure cloud applications, ensuring compliance with internal policies and industry standards.
  • Oversee user access, permissions, and deployment of applications in the Microsoft Cloud environment.
  • Troubleshoot and resolve hardware and software issues, escalate as needed

Skills

  • Understanding fundamentals of IT systems, processes and procedures
  • Strong background in managing IT infrastructure, cloud services, and cybersecurity.
  • Excellent communication skills – able to disseminate complex technical information to a non-technical audience, both verbally and in writing
  • Highly organised, with attention to detail around process and documentation
  • Administer and manage Office 365 environments, including user accounts, licenses, and security settings.
  • Implement and maintain security protocols to protect IT assets and data, ensuring compliance with industry standards (e.g., PCI-DSS, GDPR).
  • Conduct regular security audits and develop disaster recovery plans.
  • Comfortable working in a fast-paced environment and being flexible to adapt to changing priorities in line with business needs.

The Perks of working for The Doyle Hotel:

  • Holiday allowance increasing with length of service up to 25 days
  • Free meals on duty
  • 50% discount when dining with The Doyle Collection
  • Discounted rates when staying in our hotels
  • Training dedicated to personal development
  • Cycle to work scheme
  • Discounts in selected stores and online shops
  • Life Insurance and Company Pension
  • Complimentary uniform and dry cleaning
  • One paid volunteering day per year
  • Free access to the Employee Assistance Programme
  • Hotel Incentives and rewards
  • Staff summer parties, Christmas parties and regular team get togethers
  • Refer a Friend bonus scheme

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer

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