Salesforce Administrator for The Economist Group

4 weeks ago

London, Greater London, United Kingdom The Economist Full time

About the Role

The Economist Group is seeking a skilled Salesforce Administrator to join our team. As a Salesforce Administrator, you will be responsible for supporting the day-to-day user access and accessibility requests on Sales Cloud and Service Cloud.

Key Responsibilities

  • Provide support for user access and accessibility requests on Sales Cloud and Service Cloud.
  • Perform administrative tasks such as setting up users, assigning permission sets, profiles, and installed package licenses.
  • Build reports and dashboards to support business needs.
  • Work closely with the business to manage license requests and assignments.
  • Update user access and accessibility tickets in Jira.
  • Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, and page layouts.
  • Support and coach more junior colleagues with Salesforce requests and troubleshooting.
  • Escalate license issues to senior team members as necessary.

Requirements

  • Understanding of Salesforce user management.
  • Salesforce Administration Certification is essential, and Sales Cloud and Platform App Builder are desired.
  • Salesforce Trailhead badges.
  • A proven track record of teamwork with non-technical client staff and colleagues.
  • Stellar communication skills, verbal and written.
  • Ability to prioritize tickets to meet defined SLAs.
  • Work management tooling, such as Jira, is preferable but not required.
  • Energetic approach to work and a desire to learn.

About The Economist Group

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight, and our advocacy of economic and political freedom around the world.

The Economist Group has recently implemented a B2C Salesforce instance to support over 1.2m subscribers and this is centred around Salesforce using Experience, Service & Marketing Clouds and includes installed packages and integrations, such as Limio and Zuora. In addition, The Economist Group has a global implementation of Salesforce Sales Cloud and Experience Cloud, which supports business units in Economist Impact, Economist Intelligence, and Economist Education Foundation and Corporate Enterprise Subscriptions. We are in the process of a transformation programme to re-implement our Sales Cloud instance into one Salesforce org, improving and rationalising business processes and user experience with out of the box and up to date capabilities.

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