Service Desk Team Lead

2 months ago

Tamworth Staffordshire, United Kingdom KP Snacks Full time €47,566

Maintenance Lead
Days based role , Mon to Fri (no shifts)

With an annual turnover of more than €3 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing more than 14,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam).

In the UK KP Snacks consists of c2,300 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy’s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips.

Bonus scheme
· Medicash Health cash plan
· Private Healthcare (dependent on Grade)
· KP Pension Plan – matching contribution stakeholder pension plan (up to 7% of salary) which also includes life assurance and income protection
· 25 days holiday
. 5-year service additional holiday
· Annual salary review
· MyGym Discounts
· Holiday Buy (buy up to an additional 5 days holiday per year)
· Cycle to Work
· Company Sick Pay – once eligible
· Employee Assistance Programme
· Digital GP
· Best Doctors - 2nd medical opinion
· Access to KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools

As a Maintenance Lead, you’ll play a pivotal role in the production line team. You’ll be the lead Maintenance Engineer for an area and be part of a leadership team of 3 (Process Lead, Maintenance Lead and Line Lead).

The Maintenance Lead is responsible for overseeing and delivering defined engineering processes within your area. These processes are primarily designed to reduce machine stoppages and ensure the correct level of asset care and maintenance strategy is deployed to each equipment item. This will be achieved by leading and coaching the entire area team to deliver true Autonomous Maintenance. You will be a crucial resource to ensure that the correct level of engineering capability is achieved within the team to progress our zero loss journey. This role will also require to you play a key role in the delivery of your own improvement initiatives along with larger capital projects for your area.

Maintenance Planning and Scheduling DMs (Daily Maintenance) for the lines
Oversee the Maintenance Planning for your area
Provide updates during DDS (Daily Direction Setting meeting) to review breakdowns and Maintenance plans from the last 24hrs
Prepare and lead the scheduling of the maintenance work for the next week during the weekly maintenance meeting
Work with other Maintenance Leads to support the Progressive Maintenance (PM) Pillar by updating key KPI’s and attending Pillar meetings.
Prepare the schedules for monthly maintenance work as dictated by the annual maintenance plan and as previously identified during the monthly meeting
Assist the Autonomous Maintenance (AM) Pillar by building capability within our daily management systems. Developing coaching plans to improve your area team’s capability to deliver the correct levels of maintenance.


Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. Diversity isn't just a buzzword for us. A minimum level 3 electrical qualification with hands on experience (Essential)
HNC/HND or Degree in an Engineering discipline (ideally with an electrical bias) – (Highly desirable)
Previously worked with a TPM /RCM maintenance environment -– (Highly desirable)
Previous coaching experience - - (Highly desirable)


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