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IT Helpdesk Team Lead
4 months ago
Help Desk & IT Support (Information & Communication Technology)
We are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.
Key Responsibilities:
Operational Support
- Lead, manage, and oversee the day-to-day operations of the IT Helpdesk.
- Ensure IT requests and services are resolved in a timely and efficient manner.
- Provide supervision and mentorship to team members and delegate work assignments within the team.
- Plan and coordinate monthly OS patching or ad-hoc update activities for all endpoint devices.
- Ensure compliance with policies, procedures, and security standards.
- Administer and support Microsoft Office 365.
- Review and enhance processes, guidelines, and systems documentation.
- Manage end-user computing software and hardware inventory.
- Cultivate and manage vendor relationships, facilitating procurement, renewal, and tracking of licenses, support, software, and hardware.
- Coordinate with third-party vendors to troubleshoot and resolve issues.
- Roster stand-by support after office hours and during weekends/public holidays if necessary.
Project and Initiatives
- Evaluate and implement new initiatives to improve end-user experience.
- Lead and coordinate IT Helpdesk initiatives, such as automation and integration of Artificial Intelligence/Machine Learning, to streamline processes and enhance operational efficiency.
Requirements:
- Diploma / Degree in Information Technology or equivalent, with at least 5 years of experience in end-user computing support.
- Minimum of 2 years of experience in managing and administering Microsoft Office 365.
- Proficiency in PowerShell scripting.
- Experience with managing more than 500 endpoint devices.
- Experience with unified endpoint management tools, such as Intune, Endpoint Central, or Ivanti.
- Experience with end-to-end procurement and renewal processes.
- Strong troubleshooting skills.
- Strong documentation and organizational skills.
- Independent worker with minimum supervision.
- Good team player and process driven.
- Excellent verbal and written communication skills.
- Certification in Microsoft 365 will be advantageous.
Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
How many years' experience do you have as a Helpdesk Team Leader?
How many years' experience do you have as a Helpdesk Executive?
Mining, Resources & Energy
YTL PowerSeraya, a wholly owned subsidiary of YTL Power International, provides value-added solutions in the electricity generation and retail of multi-utilities, and tank leasing. With a registered capacity of 2,047.7MW, it is one of Singapore's largest electricity generators.
The group has 3 subsidiaries: Geneco (Seraya Energy), which retails electricity for homes and businesses; PetroSeraya, the oil storage and tank leasing arm; and Taser, operating the Tuaspring Power Plant.
YTL PowerSeraya is committed to being a fair and progressive employer, adopting three Tripartite Standards under the TAFEP. In 2023, we also received the Plaque of Commendation (GOLD) at the NTUC May Day Awards.
YTL PowerSeraya, a wholly owned subsidiary of YTL Power International, provides value-added solutions in the electricity generation and retail of multi-utilities, and tank leasing. With a registered capacity of 2,047.7MW, it is one of Singapore's largest electricity generators.
The group has 3 subsidiaries: Geneco (Seraya Energy), which retails electricity for homes and businesses; PetroSeraya, the oil storage and tank leasing arm; and Taser, operating the Tuaspring Power Plant.
YTL PowerSeraya is committed to being a fair and progressive employer, adopting three Tripartite Standards under the TAFEP. In 2023, we also received the Plaque of Commendation (GOLD) at the NTUC May Day Awards.
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