Helpdesk Team Leader
7 months ago
**Helpdesk Team Leader**
**Contract: Key Account Network**
**Location: London**
**Hours of work: 40**
**Contract Type: Permanent**
As the Helpdesk Team Leader with our client, your primary responsibility is to ensure the smooth operation of the Service Yards & Value Added Service, ensuring deliveries are made on time and within budget while upholding meticulous attention to detail.
Building and maintaining excellent working relationships with clients and other stakeholders is essential to your role.
As Customer Service Lead, you will also provide crucial support to the Key Account Coordinator and the FM helpdesk, particularly regarding deliveries and other service-related inquiries.
Your proactive approach and dedication to customer satisfaction will be instrumental in maintaining the high standards expected by both the client and our organisation.
If you're ready to make a meaningful impact in ensuring operational excellence and customer satisfaction, we welcome you to join our team as the Customer Service Lead.
**Key Responsibilities**
- Ensure the smooth running of the Logistics office on a day-to-day basis to ensure that all daily operational and business requirements are met
- Maintain a health and safety regime that is compliant with Client requirements
- Support the site Emergency Response procedures
- Manage the Delivery Management System (DMS) - the online booking-in website including contractor access requests
- Assist with the helpdesk operations to ensure inbox and calls are maintained to standards
- Provide support on the managing of Contractors to site via the “CTracker”
- Liaise with customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are maintained at all times
- Provide information and assistance to retailers, suppliers and couriers regarding the delivery process
- Maintain and audit the DMS website system and data
**Professional and Personal Competencies/Qualifications**
- Experience leading a team
- Strong leadership skills, and well developed interpersonal skills
- Good verbal and written communication skills are required
- Confident and good energy
- Good problem solving skills with a good level of attention to detail
- Ability to work under pressure, use own initiative and meet deadlines
**Job Types**: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: 128138
-
Helpdesk Team Leader
1 week ago
London, Greater London, United Kingdom NHS Full timeNHS Resolution is seeking an experienced Helpdesk Team Leader to join our team. The successful candidate will be responsible for leading a team that provides highly professional customer-focused services, meeting or exceeding defined operational standards.You will work closely with the Service Improvement team to implement improved processes and procedures,...
-
Helpdesk Team Leader
1 week ago
London, United Kingdom MillsHill Recruitment Limited Full timeHelpdesk Team Leader / Manager - Managed Services Helpdesk, Service Desk, ITIL, Windows Server, Active Directory, O365, Exchange, Azure, Intune, Hyper-V, VMware My client are a small, friendly and independent IT Managed Services provider in North East London. They have a urgent requirement for a Helpdesk Team Leader / Manager. As Helpdesk Team Leader /...
-
Helpdesk Team Leader
7 months ago
London, United Kingdom BNP Paribas Full timeHELPDESK TEAM LEADER (JOB NUMBER: LON2044) **The role** - Responsible for supervising the day to day delivery of an effective help desk service to a wide range of internal and external customers. **Key deliverables**- Provide best in class customer service to internal and external customer base- - Maintain regular and effective communication with clients...
-
Facilities Helpdesk Team Leader
7 months ago
London, United Kingdom Chelsea Football Club Full time**Job Title - Facilities Helpdesk Team Leader** **Location - Stamford Bridge** **Hours - Permanent - 35 hours a week (Any 5 of 7)** **About Us**: As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every...
-
Helpdesk Operator
5 days ago
London, United Kingdom Team Support Agency stratford Full timeAt Team Support we are seeking a hard -working, flexible Help Desk operator with an excellent telephone manner and good written communication skills. We are looking for someone with good IT skills and a Standard DBS at least is required. Your duties as a Helpdesk Operator will be to deliver a professional and customer focused helpdesk for all Soft...
-
Helpdesk Administrator
7 months ago
London, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time**Role** We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales. **This is a permanent...
-
Helpdesk Team Lead
1 week ago
London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeVertex IT Solutions Ltd is seeking an experienced IT Helpdesk Co-ordinator to join their existing customer service focused 1st Line Helpdesk Support team in East London.The estimated annual salary for this role is £28,000-£32,000 based on industry standards and location. As a key member of the Helpdesk team, you will be responsible for managing the...
-
Helpdesk Team Coordinator
2 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeWe are seeking a highly organized and detail-oriented individual to fill the role of Helpdesk Team Coordinator at Burton Bolton & Rose Recruitment Services Ltd.The successful candidate will be responsible for managing the helpdesk, handling incoming calls from clients, and allocating jobs to a team of engineers.Key Responsibilities:Manage the helpdesk queue,...
-
Technical Support Specialist Apprentice
3 days ago
London, United Kingdom HelpDesk Heroes Full time**Level 3 Information Communications Technician**: **Company**:HelpDesk Heroes **Full Address**:1 Long Lane, London, SE1 4PG. **Weekly Hours Worked**:Monday to Friday 9:00am 5:00pm. **Salary**: £16,000 - £23,000 dependent on experience. **About the company**: HelpDesk Heroes are a team of experienced technical specialists delivering professional,...
-
IT Helpdesk Support Analyst
7 days ago
London, United Kingdom Carousel Consultancy Ltd Full time**IT Helpdesk Support Analyst - City Law Firm - London - up to £35k + great benefits** - IT Helpdesk Support Analyst reporting to Service Desk Team Leader - Monday to Friday with Out of Hours call support provided on a rota basis - Strong technical understanding of IT systems needed - Demonstrable experience in trouble-shooting, diagnostics and problem...
-
Environmental Support
4 days ago
London, Greater London, United Kingdom Environmental Support & Enforcement Team Leader... Full timeJob Title: Environmental Support & Enforcement Team LeaderDescription:This role is for an individual with experience in enforcement, customer service, and investigations. As a team leader, you will be responsible for patrolling the area, investigating complaints, and enforcing legislation.Main Responsibilities:Patrol the area in an intelligence-led manner,...
-
Helpdesk
3 days ago
London, United Kingdom Resourcing Group Full timeHi, Greeting of the day, Hope you are doing great ! This is Shahina from RG Resourcing Group, if you are interested in below job profile kindly send your updated resume and let me know your best time to contact you. **Title -** Helpdesk/ Administrator **Start Date -** Immediate **Hours -** 08:00 AM to 05:00 PM **Location-** London **Payrate**:...
-
Helpdesk Administrator
7 months ago
London, United Kingdom CBRE Full timeCompany Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...
-
Helpdesk Operator
7 days ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation based in Tooting to recruit a Helpdesk Coordinator on a temporary contract. The Facilities Helpdesk Coordinator will be responsible for the administrator of the Helpdesk System and reports directly to the Helpdesk Manager. The post holder will possess excellent communication skills as they must be...
-
Helpdesk Administrator
7 days ago
London, United Kingdom Options Resourcing Ltd Full time*Role - Helpdesk Administrator *Location - South London *Company - Well-established maintenance provider *What you get in return - £30,000 per annum + training & progression. A well-established maintenance provider who are renowned for their prestigious contracts are currently looking to add an experienced Helpdesk Operative to work on one of their flagship...
-
Helpdesk Administrator
2 days ago
London, Greater London, United Kingdom Biological Consulting Europe Ltd Full timeAre you looking for a challenging role in Facilities Management? Biological Consulting Europe Ltd is seeking an experienced Helpdesk Administrator to join their team in London.The successful candidate will have a proven track record of working within Facilities Management, providing helpdesk support and day-to-day administration tasks. They will work closely...
-
Helpdesk Operative
1 week ago
London, United Kingdom Mitie Full time**Job Overview** The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. You will produce reports as required and support departmental colleagues, ensuring that they are well informed.Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers,...
-
Helpdesk Coordinator
1 week ago
London, United Kingdom Spring Technology Full timeAre you an experienced helpdesk coordinator looking to further your experience working within a reputable, UK-wide organisation? I have an excellent position that has just become available within a large scale housing firm for a helpdesk coordinator towork closely with the facilities team, escalating incidents to relevant parties and managing service...
-
Helpdesk Administrator
6 months ago
London, United Kingdom Equans Full time**Requisition ID**: 54933 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We currently have an...
-
Helpdesk Coordinator
7 months ago
London, United Kingdom CBRE Full time**Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...