Helpdesk Team Leader

4 months ago

London, United Kingdom Omni RMS Full time

**Helpdesk Team Leader**

**Contract: Key Account Network**

**Location: London**

**Hours of work: 40**

**Contract Type: Permanent**

As the Helpdesk Team Leader with our client, your primary responsibility is to ensure the smooth operation of the Service Yards & Value Added Service, ensuring deliveries are made on time and within budget while upholding meticulous attention to detail.

Building and maintaining excellent working relationships with clients and other stakeholders is essential to your role.

As Customer Service Lead, you will also provide crucial support to the Key Account Coordinator and the FM helpdesk, particularly regarding deliveries and other service-related inquiries.

Your proactive approach and dedication to customer satisfaction will be instrumental in maintaining the high standards expected by both the client and our organisation.

If you're ready to make a meaningful impact in ensuring operational excellence and customer satisfaction, we welcome you to join our team as the Customer Service Lead.

**Key Responsibilities**
- Ensure the smooth running of the Logistics office on a day-to-day basis to ensure that all daily operational and business requirements are met
- Maintain a health and safety regime that is compliant with Client requirements
- Support the site Emergency Response procedures
- Manage the Delivery Management System (DMS) - the online booking-in website including contractor access requests
- Assist with the helpdesk operations to ensure inbox and calls are maintained to standards
- Provide support on the managing of Contractors to site via the “CTracker”
- Liaise with customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are maintained at all times
- Provide information and assistance to retailers, suppliers and couriers regarding the delivery process
- Maintain and audit the DMS website system and data

**Professional and Personal Competencies/Qualifications**
- Experience leading a team
- Strong leadership skills, and well developed interpersonal skills
- Good verbal and written communication skills are required
- Confident and good energy
- Good problem solving skills with a good level of attention to detail
- Ability to work under pressure, use own initiative and meet deadlines

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 128138

  • Helpdesk Team Leader

    4 months ago

    London, United Kingdom BNP Paribas Full time

    HELPDESK TEAM LEADER (JOB NUMBER: LON2044) **The role** - Responsible for supervising the day to day delivery of an effective help desk service to a wide range of internal and external customers. **Key deliverables**- Provide best in class customer service to internal and external customer base- - Maintain regular and effective communication with clients...

  • Accommodation Office Team Leader

    6 days ago

    London, Greater London, United Kingdom Team Aaa Full time

    About the RoleWe are seeking a highly motivated and experienced Welcome Team Leader to join our team at Portico. As a key member of our team, you will be responsible for supervising and motivating a team of 5, overseeing a welcome and helpdesk service.Key ResponsibilitiesSupervise and motivate a team of 5 to deliver outstanding serviceOversee the welcome and...

  • Accommodation Office Team Leader

    6 days ago

    London, Greater London, United Kingdom Team Aaa Full time

    About the RoleWe are seeking a highly motivated and experienced Welcome Team Leader to join our team at Portico. As a key member of our team, you will be responsible for supervising and motivating a team of 5, overseeing a welcome and helpdesk service.Key ResponsibilitiesSupervise and motivate a team of 5 to deliver outstanding serviceOversee the welcome and...

  • Facilities Helpdesk Team Leader

    4 months ago

    London, United Kingdom Chelsea Football Club Full time

    **Job Title - Facilities Helpdesk Team Leader** **Location - Stamford Bridge** **Hours - Permanent - 35 hours a week (Any 5 of 7)** **About Us**: As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every...

  • Weekend Reception Team Leader

    2 days ago

    London, Greater London, United Kingdom Reha Team Hannover Full time

    Job Title: Weekend Reception Team LeaderWe are seeking a highly motivated and experienced Weekend Reception Team Leader to join our team. As a key member of our reception team, you will be responsible for supervising and motivating a team of 7, overseeing a welcome and helpdesk service.The successful candidate will assist in the supervision and development...

  • Weekend Reception Team Leader

    2 days ago

    London, Greater London, United Kingdom Reha Team Hannover Full time

    Job Title: Weekend Reception Team LeaderWe are seeking a highly motivated and experienced Weekend Reception Team Leader to join our team. As a key member of our reception team, you will be responsible for supervising and motivating a team of 7, overseeing a welcome and helpdesk service.The successful candidate will assist in the supervision and development...

  • Helpdesk Administrator

    4 months ago

    London, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time

    **Role** We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales. **This is a permanent...

  • Helpdesk Administrator

    4 months ago

    London, United Kingdom ISS Facility Services Full time

    **Helpdesk Administrator** **Contract: Healthcare** **Location: London** **Hours of work: 37.5** **Contract Type: Permanent** We are on the lookout for a Helpdesk Administrator who can ensure the timely and precise logging of tasks, contributing significantly to our streamlined workflow and effective task management. Your meticulous recording of tasks...

  • Helpdesk Administrator

    4 months ago

    London, United Kingdom ISS Facility Services Full time

    **Helpdesk Administrator** **Contract: Healthcare** **Location: London** **Hours of work: 37.5** **Contract Type: Permanent** We are on the lookout for a Helpdesk Administrator who can ensure the timely and precise logging of tasks, contributing significantly to our streamlined workflow and effective task management. Your meticulous recording of tasks...

  • Helpdesk Administrator

    3 months ago

    London, United Kingdom ISS Facility Services Full time

    **Help Desk Administrator** **Contract: Healthcare** **Location: London** **Hours of work: 37.5** **Contract Type: Permanent** We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role...

  • Helpdesk Team Lead

    3 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A leading maintenance company is seeking an experienced Helpdesk Manager to oversee the daily operations of the helpdesk team and ensure exceptional service to clients.The role involves managing a team of 3 and ensuring that all support requests are handled promptly and effectively.The company offers a modern open-planned office with a short distance from...

  • Helpdesk Team Lead

    3 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A leading maintenance company is seeking an experienced Helpdesk Manager to oversee the daily operations of the helpdesk team and ensure exceptional service to clients.The role involves managing a team of 3 and ensuring that all support requests are handled promptly and effectively.The company offers a modern open-planned office with a short distance from...

  • Helpdesk Operations Manager

    3 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...

  • Helpdesk Operations Manager

    3 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...

  • Helpdesk Operations Manager

    6 hours ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...

  • Helpdesk Operations Manager

    4 hours ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...

  • Helpdesk Administrator

    4 months ago

    London, United Kingdom CBRE Full time

    Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...

  • Helpdesk Administrator

    4 days ago

    London, United Kingdom CV-Library Full time

    CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job...

  • Helpdesk Manager

    2 days ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    About the RoleWe are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports 20 sites and handles approximately 2,000 maintenance calls per month, alongside managing email requests.Key ResponsibilitiesLead, motivate, and manage a team of 3 helpdesk operatives who handle around 2,000 maintenance calls and numerous email...

  • Helpdesk Manager

    2 days ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    About the RoleWe are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports 20 sites and handles approximately 2,000 maintenance calls per month, alongside managing email requests.Key ResponsibilitiesLead, motivate, and manage a team of 3 helpdesk operatives who handle around 2,000 maintenance calls and numerous email...