Helpdesk Team Lead
1 day ago
A leading maintenance company is seeking an experienced Helpdesk Manager to oversee the daily operations of the helpdesk team and ensure exceptional service to clients.
The role involves managing a team of 3 and ensuring that all support requests are handled promptly and effectively.
The company offers a modern open-planned office with a short distance from Waterloo East station.
Key Responsibilities:
- Oversee the daily operations of the helpdesk team and ensure effective support
- Raise invoices on client-specific systems
- Request additional costs on client-specific systems
- Create and send client invoicing spreadsheets
- Answer client and contractor invoice queries
- Cross-check in-house systems to client systems to ensure all jobs have been invoiced
- Raise permits correctly and in a timely manner
- Client meetings and occasional site visits
- Assist with projects, including processing quotes and estimates
- Responsible for out-of-hours call-outs
- Develop and implement helpdesk policies, procedures, and best practices
Requirements:
- Proven experience in a similar role
- Excellent communication and leadership skills
- Ability to work under pressure and manage multiple tasks
- Strong problem-solving and analytical skills
- Knowledge of client-specific systems and processes
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