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Helpdesk Administrator

2 months ago

London, Greater London, United Kingdom Hatty Blue Recruitment Ltd Full time

We are seeking a highly organised and customer-focused Helpdesk Administrator to join our team at Hatty Blue Recruitment Ltd. In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.

Key Responsibilities:

- Manage daily helpdesk calls and emails, escalating issues to the Lead Contract Support and Contract Manager when necessary

- Chase suppliers for service records and upload to Concerto

- Anticipate and deliver internal and external customer needs while building effective relationships

- Ensure all helpdesk enquiries are responded to in line with SLAs, and close work orders in a timely manner

- Provide excellent customer service by managing expectations and facilitating communication between the team and clients

Requirements:

- Strong organisational skills and the ability to manage multiple tasks efficiently

- Excellent communication skills and customer service mindset

- Proficiency in MS Office and experience with systems

This role will be hybrid with at least 1 day working from home.

If you're a proactive problem-solver with excellent organisational skills, we'd love to hear from you.