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Helpdesk Team Lead

2 months ago

London, Greater London, United Kingdom ORP Recruitment Full time

A leading maintenance company is seeking an experienced Helpdesk Manager to oversee the daily operations of the helpdesk team and ensure exceptional service to clients.

The role involves managing a team of 3 and ensuring that all support requests are handled promptly and effectively.

The company offers a modern open-planned office with a short distance from Waterloo East station.

Key Responsibilities:

  • Oversee the daily operations of the helpdesk team and ensure effective support
  • Raise invoices on client-specific systems
  • Request additional costs on client-specific systems
  • Create and send client invoicing spreadsheets
  • Answer client and contractor invoice queries
  • Cross-check in-house systems to client systems to ensure all jobs have been invoiced
  • Raise permits correctly and in a timely manner
  • Client meetings and occasional site visits
  • Assist with projects, including processing quotes and estimates
  • Responsible for out-of-hours call-outs
  • Develop and implement helpdesk policies, procedures, and best practices

Requirements:

  • Proven experience in a similar role
  • Excellent communication and leadership skills
  • Ability to work under pressure and manage multiple tasks
  • Strong problem-solving and analytical skills
  • Knowledge of client-specific systems and processes