Oracle Helpdesk and Security Lead
1 month ago
Colbern Limited is seeking an experienced Oracle Helpdesk and Security Lead to join our team.
Job Description:We are looking for a skilled professional to lead our Oracle Helpdesk and Security team. The successful candidate will be responsible for implementing Oracle Fusion Internal Service Request (Finance Helpdesk) and ensuring that all helpdesk content and setup are consistent with Oracle system transactional procedures and Finance user roles.
Key Responsibilities:- Work with key officers across Finance to define and review Helpdesk Categories and Sub-Categories, ensuring they reflect agreed business processes.
- Identify help desk requests that require action plans and forms, and work with key officers to define the content and sequence of the action plans and forms.
- Ensure that other aspects of the help desk setup are correctly aligned to the agreed business processes, such as smart text, automated notifications, and milestones and SLA timescales.
- Develop Knowledge Articles and Frequently Asked Question (FAQ) content to support system users in understanding Finance transactional processes in Oracle.
- Work with key Finance colleagues to plan and manage the testing of Helpdesk functionality, identify areas for improvement, and record results.
- Strong analytical skills with the ability to interpret data, draw conclusions, and make recommendations for Helpdesk configuration.
- Ability to plan and manage testing processes and develop a methodology to record results and track outcomes.
- Good working knowledge of Finance procedures and policies, preferably in a local authority environment.
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