Helpdesk Senior Manager
4 weeks ago
Job Title: Helpdesk Senior Manager
Location: Fitzrovia, London
Job Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)
Flexibility: Hybrid Working Available
Salary: 45,000 per annum
Benefits: 33 days holiday, company pension, healthcare benefits, travel benefits
We are a leading facilities management company based in the vibrant area of Fitzrovia, London. Our mission is to provide top-tier facilities services to our clients, ensuring their environments are safe, efficient, and comfortable. As the Helpdesk Senior Manager, you will oversee a team of three helpdesk operatives, ensuring the efficient handling of maintenance requests across multiple sites.
Key Responsibilities:
- Team Management: Lead, motivate, and manage a team of 3 helpdesk operatives who handle around 2,000 maintenance calls and numerous email requests monthly.
- Process Oversight: Ensure all helpdesk processes are followed efficiently, meeting KPIs and SLAs across 20 sites.
- Performance Monitoring: Regularly review and assess the performance of helpdesk staff, providing feedback and guidance to maintain high standards.
- Reporting: Prepare and present regular reports on helpdesk performance, identifying areas for improvement and implementing solutions.
- Continuous Improvement: Drive continuous improvement within the helpdesk, suggesting and implementing process enhancements to increase efficiency and client satisfaction.
What We Offer:
- Competitive salary of 45,000 per annum
- 33 days holiday (including bank holidays)
- Company pension scheme
- Healthcare benefits
- Travel benefits
- Opportunities for hybrid working
- Career development opportunities within a growing company
- Friendly and supportive work environment
If you are a proactive, results-driven individual with a passion for facilities management and experience in managing a busy helpdesk, we would love to hear from you.
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