Helpdesk Support Specialist

4 weeks ago


London, Greater London, United Kingdom Adecco UK Limited Full time
Job Title: Helpdesk Operator

Job Summary:

We are seeking a skilled Helpdesk Operator to join our team at Adecco UK Limited. As a Helpdesk Operator, you will be responsible for providing excellent customer service to EFM stakeholders through the Helpdesk operation. You will also raise, update, and close work orders on Computer Aided Facilities Management (CAFM) systems in a timely manner, allocating work orders to all parts of the PS team, including Engineers, Security, Cleaners, and Subcontractors across the estate.

Key Responsibilities:

* Provide excellent customer service to EFM stakeholders through the Helpdesk operation
* Raise, update, and close work orders on CAFM systems in a timely manner
* Allocate work orders to all parts of the PS team, including Engineers, Security, Cleaners, and Subcontractors
* Prepare Planned Preventative Maintenance (PPM) and statutory testing schedules, including planning, scheduling, and assisting with booking PPMs with sites
* Update CAFM system daily, including processing of PPM documentation when received
* Actively manage work delivery through liaison with the Helpdesk Team Leader, Building Services Manager, and the Property Services team

Requirements:

* Previous experience in Facilities Management or a property-related field, ideally in a Helpdesk environment
* Excellent Customer Service skills
* Knowledge of telephone systems and IT systems, including CAFM systems
* Knowledge of the varying types and classifications of maintenance carried out by maintenance staff and contractors
* Experience of working in a fast-moving and reactive service-oriented culture
* Experience in work allocation or work control
* Self-motivated, able to manage workload and work as a part of a team

About Us:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

How to Apply:

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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