IT Support Specialist
2 weeks ago
We are a leading specialist in risk management, compliance, and investigations, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience.
Our IT team in London is seeking a dynamic and motivated Helpdesk Engineer to provide technical support to our employees and contractors.
Key Responsibilities:
- Onboarding and Offboarding: Onboard and offboard employees and contractors according to specific procedures.
- Device Setup: Set up computers, monitors, and thin terminals.
- Technical Support: Provide desk-side support to resolve user issues and requests.
- Platform Support: Support workstations, laptops, and mobile devices.
- Application Support: Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
- Active Directory Management: Manage users, security groups, and computers through Active Directory.
- Procedure Development: Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
- Inventory Management: Maintain inventory of IT-related equipment.
- Ad-Hoc Projects: Participate in ad-hoc projects.
Requirements:
- Education: Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
- Experience: At least...
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