IT Support Specialist

2 weeks ago


London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

We are a leading specialist in risk management, compliance, and investigations, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience.

Our IT team in London is seeking a dynamic and motivated Helpdesk Engineer to provide technical support to our employees and contractors.

Key Responsibilities:

  • Onboarding and Offboarding: Onboard and offboard employees and contractors according to specific procedures.
  • Device Setup: Set up computers, monitors, and thin terminals.
  • Technical Support: Provide desk-side support to resolve user issues and requests.
  • Platform Support: Support workstations, laptops, and mobile devices.
  • Application Support: Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
  • Active Directory Management: Manage users, security groups, and computers through Active Directory.
  • Procedure Development: Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
  • Inventory Management: Maintain inventory of IT-related equipment.
  • Ad-Hoc Projects: Participate in ad-hoc projects.

Requirements:

  • Education: Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
  • Experience: At least...


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