Senior Applications Helpdesk Analyst
1 month ago
We are seeking an experienced Application Helpdesk Analyst to join our team in London. As a Senior Applications Helpdesk Analyst, you will be responsible for providing technical support and maintenance to our clients, primarily through remote access.
Key Responsibilities:
- Technical incident management (call logging, troubleshooting, escalation etc)
- Product support and maintenance (hardware and software), primarily through remote access
- PC and server software installations, configuration and testing of bespoke software
- End user training
- Documenting critical and routine procedures and end user literature
- Out of hours event support (sporting and other events) both remotely and on site
- Troubleshooting problems and resolving issues
- Liaising with clients when required, to assist with technical issues
- Providing support for the Development Team
Requirements:
- Previous experience in similar Tech / Application / Service desk Support roles (c3+ years experience)
- Comfortable using T-SQL
- Good understanding of networking principles and Microsoft server and desktop environments
- Excellent diagnostic and troubleshooting capabilities
- Confident and clear communication skills
- Ability to establish good working relationships
- Proactive ability to solve client demands and prioritise tasks
- Relevant MCP, MCSA or MCSE qualifications are advantageous
- Exceptional attention to detail and accuracy
- Solid report writing and presentation capabilities
- Proactive team player
This is a fantastic opportunity to join a dynamic and international sports tech company in London. Our client partners many international elite sports clubs and premiership football clubs, so this role would definitely be suited to someone with a passion for tech and sports, although it is not a prerequisite.
We are offering a competitive salary (up to £50k), hybrid working, daily subsidised lunch in the office, 24 days annual leave (plus BH), pension scheme and more.
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