Senior Applications Helpdesk Analyst

1 month ago


London, Greater London, United Kingdom CV-Library Full time
Senior Applications Helpdesk Analyst - Sports Tech

We are seeking an experienced Application Helpdesk Analyst to join our team in London. As a Senior Applications Helpdesk Analyst, you will be responsible for providing technical support and maintenance to our clients, primarily through remote access.

Key Responsibilities:

  1. Technical incident management (call logging, troubleshooting, escalation etc)
  2. Product support and maintenance (hardware and software), primarily through remote access
  3. PC and server software installations, configuration and testing of bespoke software
  4. End user training
  5. Documenting critical and routine procedures and end user literature
  6. Out of hours event support (sporting and other events) both remotely and on site
  7. Troubleshooting problems and resolving issues
  8. Liaising with clients when required, to assist with technical issues
  9. Providing support for the Development Team

Requirements:

  1. Previous experience in similar Tech / Application / Service desk Support roles (c3+ years experience)
  2. Comfortable using T-SQL
  3. Good understanding of networking principles and Microsoft server and desktop environments
  4. Excellent diagnostic and troubleshooting capabilities
  5. Confident and clear communication skills
  6. Ability to establish good working relationships
  7. Proactive ability to solve client demands and prioritise tasks
  8. Relevant MCP, MCSA or MCSE qualifications are advantageous
  9. Exceptional attention to detail and accuracy
  10. Solid report writing and presentation capabilities
  11. Proactive team player

This is a fantastic opportunity to join a dynamic and international sports tech company in London. Our client partners many international elite sports clubs and premiership football clubs, so this role would definitely be suited to someone with a passion for tech and sports, although it is not a prerequisite.

We are offering a competitive salary (up to £50k), hybrid working, daily subsidised lunch in the office, 24 days annual leave (plus BH), pension scheme and more.



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