Application Support Analyst

3 weeks ago

London, Greater London, United Kingdom PIB Group Full time

The Role:

PIB Group is seeking a skilled Application Support Analyst to join their team. As a key member of the Application Support Team, you will be responsible for delivering exceptional support to internal stakeholders, ensuring seamless application functionality and resolving technical issues efficiently.

Key Responsibilities:

  • Act as the first point of contact for all application support issues, from initial reporting to resolution.
  • Diagnose and resolve software incidents, communicating effectively with stakeholders to ensure minimal disruption.
  • Assist end-users with software-related issues, providing timely and effective support.
  • Take ownership of issues, analyzing problems to implement temporary or permanent fixes, escalating incidents as necessary.
  • Accurately record, update, and document requests using the Application Support helpdesk system.
  • Update and create knowledge-base articles to document application support.
  • Collaborate with internal and external technical teams to facilitate effective communication and coordination during the support process.

Experience:

Essential:

  • Experience working in a IT/Application support environment/team.
  • Excellent communication skills and experience working with Technical and Business stakeholders.
  • Excellent problem-solving skills and attention to detail.
  • Able to effectively manage own workload.
  • Strong interpersonal skills.
  • Good written and oral communication skills.
  • Ability to challenge on a technical level when required.

Desirable:

  • Degree in IT or similar experience.
  • Intermediate database administration skills.
  • Understanding and experience in using appropriate tooling; e.g. Jira, Confluence.
  • Understanding of data protection risk and knowledge of the UK GDPR.

Why Work For Us?

PIB Group offers a comprehensive learning & development framework, including professional study options and apprenticeships, to support your career development. As a member of our team, you will have access to a wide range of benefits, including a competitive salary, hybrid working, and a flexible benefits package. Join us and be part of a dynamic and supportive team that values your growth and development.

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