IT Help Desk Apprentice

1 week ago


Cambridge Cambridgeshire, United Kingdom Cheffins Full time

An exciting opportunity has arisen to recruit a full-time IT Generalist, based at our Cambridge office.
Cheffins is a privately owned independent partnership and one that believes interviews are life-changing events.

Cheffins is seeking a versatile IT Generalist to assist the IT Manager in our diverse business spread across six offices within a 20 mile radius of Cambridge. We are looking for a tech-savvy, motivated individual who has had a few years of business experience and is passionate about technology and eager to contribute to a variety of IT functions.

Committed , we care about our work, clients, colleagues, communities and the environment. We offer a competitive salary and rewards package including,

Enhanced annual leave, plus bank holidays with entitlement increasing with length of service and promotion
All offices close over the Christmas festive period, giving all employees additional annual leave
Birthday Leave policy
Generous Long Service Awards
Above statutory contributory pension
Health Cash Plan through Medicash/BUPA, with a focus on Wellbeing (including, confidential support helpline with access to free counselling, complimentary therapies, skinvision, digital physiotherapy, health & stress support, virtual GP, mProve yourself, discounted gym membership and discounted shopping)
Life Assurance
Optical cover
Flexible working opportunities and we are always happy to discuss how this could work for you
Payment for professional memberships and development opportunities
Graduate and Apprenticeship opportunities
Enhanced Maternity, Adoption and Paternity Pay
Pregnancy Loss policy
Menopause policy
Family friendly policies

Our focus is to encourage you to continue with your learning and development and we are committed in supporting you to be the very best version of yourself to help you achieve and fulfil your potential.

Social events include Christmas and Summer get togethers, charity events, team building opportunities, we actively encourage our people to gain life experiences.

A minimum of 2 years of experience in IT support within a business, desirable but not essential.
Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Relevant certifications such as CompTIA A+, Network+, ITF+ or Microsoft Certified Professional (MCP) are a plus.
Must be proficient in Windows 10/11, Active Directory, Office 365, SharePoint and common software applications.
They will be self-motivated, calm under pressure, capable of working independently, and eager to drive projects forward.
Candidate must have a full UK driving licence and car insured for business use, as the role will require infrequent visits to our branch offices.

Acting as a point of contact for daily IT enquiries, the role offers the opportunity to provide support across a diverse range of IT issues.

Technical Support: Provide internal first-line support for hardware, software, and network issues. Liaising with third party providers where necessary.
System Administration: Assist with the management and maintenance of our servers, networks, and general IT infrastructure. Ensure system security and data integrity.
Software Management: Install, configure, and update software applications. Assist with software licensing and compliance.
Network Management: Monitor and maintain network performance. Troubleshoot network connectivity issues and ensure network security.
User Training: Jointly train staff on new technologies and best practices both formally and informally. Project Management: Assist in the planning and execution of IT projects.
Asset Management: Maintain our inventory of IT assets. Before we get to meet you, take your time to look at our website and learn a bit about Cheffins. All applications will be reviewed in January 2025.


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