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Help Desk Technician Position

1 month ago

Cambridgeshire and Peterborough, United Kingdom Polytec Personnel Ltd Full time
Job Description

We are seeking a Technical Support Services Role candidate who can provide expert technical support services to our clients. The successful candidate will have excellent communication and problem-solving skills, as well as a strong understanding of IT systems and technologies.

Key Responsibilities:

  • Deliver exceptional customer service through effective troubleshooting and resolution of IT issues
  • Utilize help desk ticketing software to manage support requests
  • Collaborate with team members to identify and implement process improvements
  • Develop and maintain accurate and comprehensive IT documentation

Requirements

  • Strong background in IT service delivery
  • Excellent communication and problem-solving skills
  • Familiarity with MS365 applications
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and technical skills

What We Offer

We offer a competitive salary range of £22,000 - £24,000 per annum, as well as opportunities for career growth and development within our organization.