Help Desk Negotiator
18 hours ago
Posted on behalf of
Whirlpool
**Service Desk Agent - Field Improvement Team**
Must live within 40 minutes commute of the centre of Peterborough
**12 month contract with scope for a permanent role available on completion**
**Hourly rate paid weekly via Umbrella Payroll model **equivalent** to £18,500 per year **permanent** salary.**
**To work within a service desk **environment** as part of the Field Improvement Team supporting field service engineers across the country to ensure all work is covered and completed to a high level.**Contacting and updating customers in regards to status of their spare parts orders and updating the system accordingly. Also helping engineers to support where parts they need to complete a call are not delivered.**
**Pre-Ordering equipment and parts to support future dated jobs in order to help the Field in improving First Time Fix Completion figures.**Dealing with a range of jobs which involves placing service calls in the system as well as ordering parts from 3rd party suppliers and helping and supporting field engineers with part ordering.**
**Key Responsibilities**To work through live calls that are being booked via the call centre to identify same day opportunities to pre-order parts for efficiency to aid the field organisation in being able to complete the visit on the first call.**
**To book calls when parts have come back into stock as well as keeping customers informed if parts are out of stock.**
**Process jobs and process part orders for engineers.**Requirements;**:
- **Excellent written and verbal communication skills**:
- **Excellent organisational skills**:
- **Experience of working on computer systems**:
- **Spreadsheet knowledge a plus**
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