Help Desk Technician
1 day ago
We are seeking a highly skilled Help Desk Technician to join our team at a cutting-edge biotech company in Cambridge.
This is a fantastic 3-month interim opportunity with the potential to go permanent. The successful candidate will work full-time on site in Cambridge.
About the Job:
- Provide first-line technical support to users, ensuring timely responses and effective solutions.
- Log and manage IT support tickets, escalating complex issues to Senior IT Engineer / IT Manager when necessary.
- Assist with network troubleshooting, password resets, and access requests, utilizing knowledge of Microsoft Windows, Office 365, and hardware setup.
Requirements:
- You have previous experience in a 1st line IT support role, preferably within a similar industry or environment.
- You possess a basic understanding of IT infrastructure, including networking and hardware setup.
- You are experienced in supporting Microsoft Windows, Office 365, and basic troubleshooting of software and hardware.
The estimated salary for this position is £28,000 - £35,000 per annum, depending on experience.
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