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IT Infrastructure Technician

1 month ago

Peterborough, Peterborough, United Kingdom Cognizant Technology Solutions Full time

About the Role:

Cognizant Technology Solutions is seeking a highly skilled IT Infrastructure Technician to join our team. As an IT Infrastructure Technician, you will be responsible for providing exceptional technical support to our clients. You will be part of a dynamic team that works on leading-edge technology projects.

Key Responsibilities:

  1. Act as the primary point of contact for end users seeking technical assistance with desktop and laptop hardware, software, and network issues.
  2. Provide remote desktop support to users, resolving technical issues promptly and effectively.
  3. Troubleshoot Windows and Mac OS platforms, including mobile devices running Apple iOS and Android mobile OS.
  4. Setup and configuration of end-user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
  5. Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
  6. Direct unresolved issues to the next level of support personnel.
  7. Help create technical documentation and manuals (KA) for known issues.
  8. Asset Management (stock level check, tracking, receiving, preparing, and shipment of assets).
  9. Provide White Glove support to identified onsite VIPs, including expedited end-user device troubleshooting, proactive support, proactive monitoring, and health checks.
  10. Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.
  11. Administer IT service management processes to maintain standards of service delivery.
  12. Perform daily routine checks on UPS and monitor other network equipment in the server room and monitor their performance.
  13. Map and configure network printers and other peripheral devices as needed.
  14. Be responsible for overall enterprise-wide performance, effectiveness, and efficiency of end-users' computing devices.

Essential Skills and Qualifications:

  • Strong knowledge in hardware troubleshooting and repair, including workstations, corporate and industrial printers, and other hardware.
  • Knowledge of operating systems (installations and configuration as per company standard policy).
  • Strong knowledge of remote desktop support tools.
  • Strong knowledge in developing technical support documentation and user guides.
  • Strong knowledge in software deployment/management and support for Apple/Windows OS-based devices.

Estimated Salary: $80,000 - $110,000 per year, based on location and experience.