Technical Help Desk Professional
15 hours ago
The 1st Line IT Support Engineer will work closely with the Tech Fix team to troubleshoot Windows Server Environments, Office 365 environments, Active Directory/Azure Active Directory, Windows 10/Windows 11, Firewall Troubleshooting, and Office 365 Backup Products.
Key Responsibilities- Resolving technical issues in a fast-paced environment
- Collaborating with the Tech Fix team to improve support processes
- Creating knowledge base articles to aid in issue prevention
- Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions
- A passion for IT and technology
- Experience in a similar IT support role
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