Technical Help Desk Professional

15 hours ago


Peterborough, Peterborough, United Kingdom Principal IT Full time
About the Role

The 1st Line IT Support Engineer will work closely with the Tech Fix team to troubleshoot Windows Server Environments, Office 365 environments, Active Directory/Azure Active Directory, Windows 10/Windows 11, Firewall Troubleshooting, and Office 365 Backup Products.

Key Responsibilities
  • Resolving technical issues in a fast-paced environment
  • Collaborating with the Tech Fix team to improve support processes
  • Creating knowledge base articles to aid in issue prevention
Requirements
  • Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions
  • A passion for IT and technology
  • Experience in a similar IT support role


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