IT Service Desk Professional
5 days ago
About the Role
We are seeking an experienced IT Service Desk Professional to join our team at Global Technology Solutions Ltd. As a Technical Support Specialist, you will play a vital role in delivering exceptional customer service and resolving technical issues efficiently.
Key Responsibilities
- Handle customer inquiries via phone, email, or chat, and respond to their queries in a prompt and professional manner.
- Diagnose and resolve technical issues using various troubleshooting techniques and software tools.
- Maintain accurate records of incidents, including dates, times, and resolutions.
- Collaborate with senior technicians and other teams to resolve complex issues and improve overall service delivery.
Requirements
- A strong background in IT, preferably with experience in a help desk or call center environment.
- Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues effectively.
- Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and provide solutions.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
Salary and Benefits
- A starting salary of £14.84 per hour, increasing to £15.44 per hour after 3 months.
- A comprehensive benefits package, including ongoing training and development opportunities.
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