IT Service Desk Professional

1 day ago


Peterborough, Peterborough, United Kingdom Onyx-Conseil Full time
About the Role
We are currently seeking an IT Service Desk Professional to join our team at Onyx-Conseil. This is a 6-month contract position, and the successful candidate will be required to work on a customer-specific support desk.

As an IT Service Desk Professional, you will be responsible for providing excellent customer service and technical support to end-users. You will also need to log tickets in the customer's ITSM system, respond to end-user contacts via phone, email, or self-service using knowledge articles provided by the client, and attend a monthly team meeting at a location near Leicester.

Key Responsibilities
* Provide excellent customer service and technical support to end-users
* Log tickets in the customer's ITSM system
* Respond to end-user contacts via phone, email, or self-service
* Attend monthly team meetings at a location near Leicester

Requirements
* Previous IT experience is desirable
* Ability to drive
* Strong communication skills

Benefits
* Competitive salary (£25,000 - £35,000 per annum)
* Opportunity to work with a reputable company like Onyx-Conseil
* Challenging and rewarding role with opportunities for growth and development

How to Apply
Please send your latest CV to us.

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