Technical Service Desk Professional

20 hours ago


Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

About the Opportunity: We are seeking a skilled Technical Service Desk Analyst to join our team at Global Technology Solutions Ltd. As a key member of our service desk, you will be responsible for providing excellent customer service and technical support to our clients.

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Key Responsibilities: Key responsibilities will include troubleshooting and resolving technical issues, providing technical solutions within Service Level Agreements, and maintaining and developing knowledge, skills, and experience through client contact, industry sources, formalised training, and development plan.

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Requirements: To be successful in this role, you will need to have strong problem-solving skills, excellent communication skills, and the ability to work effectively under pressure. A minimum of GCSE level or equivalent in Maths and English is also required.

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What We Offer: In addition to a competitive salary, we offer a range of benefits, including opportunities for professional development and training, as well as a supportive and collaborative work environment.

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About Us: Global Technology Solutions Ltd is a leading provider of technology solutions, dedicated to delivering high-quality services and support to our clients.



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