Customer Success Manager

1 month ago

Crewe, United Kingdom Arius Recruit Full time

Customer Success Manager – SaaS

Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.


About the company

  • Rapidly growing SaaS business with a strong reputation for delivering impactful solutions
  • Recently received significant investment, driving product innovation and team growth
  • Known for a supportive culture where employees stay and progress in their careers
  • Opportunity to be part of a company making waves in its industry


The role:

This Customer Success Manager will be responsible for…

  • Providing continuous support and training on existing accounts, ensuring clients are nurtured at all times.
  • Becoming a trusted advisor to help mould and identify ways in which clients can get the best out of the software.
  • Working cross functionally with other departments to become the voice of the customer and guarantee a smooth and profitable process.
  • Onboarding new customers and ensuring they are well steered for deployment as quickly as possible.


About you:

  • Proven Customer Success / Account Management / Sales background within a B2B SaaS/tech environment
  • Track record of retaining high value clients, successfully taking them through the renewal process
  • Excellent written and verbal communication skills


Package:

  • Base salary to £45,000 + great benefits
  • Flexible working
  • 25 days holiday
  • Competitive pension
  • Free beverages with an on-site restaurant


Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.

Arius Ltd is acting as an employment agency in relation to this vacancy.

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