Customer Success Manager

2 weeks ago

Crewe, United Kingdom Arius Recruit Full time

Senior Customer Success Manager – SaaS

Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.


About the company

  • Rapidly growing SaaS business with a strong reputation for delivering impactful solutions
  • Recently received significant investment, driving product innovation and team growth
  • Known for a supportive culture where employees stay and progress in their careers
  • Opportunity to be part of a company making waves in its industry


About the role

  • Act as a strategic partner for high-value clients, ensuring long-term success and business growth
  • Lead key client interactions and communicate between internal teams and external clients to provide tailored solutions
  • Develop and execute strategic account plans to deliver short, medium, and long-term value for clients
  • Use data-driven insights to recommend optimizations and help clients maximize the value from the company’s solutions
  • Collaborate with internal teams to align company offerings with client needs, and help drive impactful results
  • Opportunity to manage a team of CSM's and career progression to Chief Client Officer, leading the Client Success department


About you

  • Strong commercial acumen with experience calculating ROI for high-value clients
  • Leadership experience, including managing teams and influencing internal stakeholders
  • Exceptional client relationship and stakeholder management skills
  • Proven ability to drive customer-centric initiatives and work on multiple high-pressure projects
  • Strong understanding of technology, with a proactive attitude towards learning and development
  • Experienced in presenting and influencing senior-level stakeholders, with excellent communication skills


Package

  • Salary up to £65,000
  • Hybrid working model: 2-3 days a week in the office
  • A clear path for career progression path to Chief Client Officer, leading the Client Success department within next 3 years



Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.

Arius Ltd is acting as an employment agency in relation to this vacancy.

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