Customer Service

4 weeks ago


Solihull, United Kingdom Trelleborg Sealing Solutions (TSS) Full time

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

 

The Customer Service representative is responsible for ensuring that customers receive optimum support within the scope of their activities. Main responsibilities include order handling and operational planning.

Scope of your role
  • Act as the customer’s point of contact for all order related topics
  • Customer creation and amendment
  • Customer order management including basic contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
  • Comply with minimum order and line values, as well as profitability expectations
  • Ensure the ability to deliver through planning activities
  • Monitor sales KPIs and define measures for their fulfilment
  • Manage all required account specific data in ERP (e.g. Incoterms, payment terms)
  • Communicate and coordinate customer order related requirements throughout the supply chain (SCM, Manufacturing, ServicePLUS and others)
  • Request legal and customer required certificates
  • Process customer commercial complaints
  • Work in collaboration with the team to guarantee customer satisfaction
  • Support preparation of and participate in customer visits, in case necessary
What defines you
  • Commercial training, technical school degree or equivalent
  • Preferably 2+ years of experience in commercial activities
  • Good written and verbal communication skills
  • Strong people and relationship building skills
  • Strong analytical and planning skills
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Strong decision making and problem-solving skills
Our benefits for you 
  • Modern multicultural work environment 
  • Several weeks of induction training for your new tasks: You will get to know our company, your contacts, and our structures
  • A challenging, multifaceted, and interdisciplinary field of activity
  • Extensive product training 
  • Flexible office hours with remote work opportunities
Start shaping the industry from the inside #ShapingIndustryfromtheInside#
  • Customer Service

    5 days ago


    Solihull, United Kingdom Pertemps Network Group Full time

    **Job Description**: We are recruiting for our client who are the world leader in engineered polymer solutions based in Solihull. Recruiting for Customer Service Coordinators to join a high demanding and at times challenging role with a height of activity working within their ever growing Aerospace team. Reporting to the Customer Services Manager the primary...

  • Customer Service

    5 days ago


    Solihull, United Kingdom RecFlex Full time

    **Job Title: Customer Support Officer** **Salary: £24,000 to £25,500** **Location: Shirley/hybrid** **Hours**: Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (one hour lunch). This will be worked on a rota basis. Hybrid working is available for all employees and can be tailored to suit the individual. **Description**: **Working as a...

  • Customer Service

    2 weeks ago


    Solihull, United Kingdom Mitchell Adam Full time

    **Overview**: In this role, you will confidently manage relationships with clients to gain an understanding of their accounts and their outstanding invoices. You will receive training into all aspects of Credit Control like negotiating payment terms, reporting on accounts, allocating payments and retrieving late payments. Amazing Customer Service Skills and...


  • Solihull, United Kingdom KC Group Full time

    We are working with a leading telecommunications company based in Solihull who are looking to employ a Customer Service Advisor on a full-time, ongoing basis. This is a remote role, where you’d be required to travel into their Solihull offices two to three times per week. This client is looking to pay £10p/h. **Key Responsibilities of a Customer Service...


  • Solihull, United Kingdom KC Group Full time

    We are working with a leading telecommunications company based in Solihull who are looking to employ a Customer Service Advisor on a full-time, ongoing basis. This is a remote role, where you’d be required to travel into their Solihull offices two to three times per week. This client is looking to pay £10p/h. **Key Responsibilities of a Customer Service...


  • Solihull, United Kingdom Morgan Parkes Recruitment Limited Full time

    **Job Title: Customer Services Officer** **Salary: £21,500** **Location: Solihull** **Hours: 37.5 hours per week - Monday to Friday, 8.30am to 5.00pm (one hour for lunch) Hybrid working is available.** **Description**: Due to expansion our client, a well-respected and long-established financial services company based in Solihull is recruiting a Customer...


  • Solihull, United Kingdom Kate+Co Full time

    The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator.As Customer Service Coordinator, you will report into the Customer Service Manager, ensuring that customers are provided with the upmost level of customer service. The role offers hybrid...


  • Solihull, United Kingdom KC Group Full time

    **Customer Service Advisor**: **Responsibilities of the Customer Service Advisor**: - Responding to customer queries, both internal and external. - Coordinating engineers' diaries, sending them details of customers' issues. - Supporting and completing administrative tasks where necessary. - Escalating customer queries where necessary, following company...


  • Solihull, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service and Sales Support** Temporary to Permanent Solihull Monday - Friday 09.00am - 17.00pm £24,300 **Customer Service and Sales Key Accountabilities**: - Pro-active and reactive customer service and sales calls- Sales and upselling- Supporting external Sales team, trainers and engineers- Diary Management for Sales team,...


  • Solihull, United Kingdom SF Group Full time

    SF Recruitment are working with a business based in Solihull who is looking for an Export Customer Service Administrator to join the team Salary up to £30,000 Must have export experience Job Purpose: To upsell and provide exceptional customer service to International customers Key Accountabilities - Proactive and reactive customer service and sales...


  • Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time

    **Job Title: Customer Services Officer** **Salary: £21,500** **Location: Solihull** **Hours: 37.5 hours per week - Monday to Friday, 8.30am to 5.00pm (one hour for lunch) There is hybrid working options with at least one day a week to be based in the office.** **Description**: Due to expansion our client, a well-respected and long-established financial...


  • Solihull, United Kingdom Kate+Co Full time

    Customer Service Coordinator Permanent / Full Time KCGroup The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator. As Customer Service Coordinator, you will report into the Customer Service Manager,...


  • Solihull, United Kingdom Kate+Co Full time

    Customer Service Coordinator Permanent / Full Time KCGroup The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator. As Customer Service Coordinator, you will report into the Customer Service Manager,...


  • Solihull, United Kingdom SF Group Full time

    SF Recruitment are supporting a Global leading building services business in recruiting for a an Customer Service Administrator to join the Customer Services team on a permanent basis in Solihull. Monday - Friday **Salary**: £25,000 p.a. + Pension + Holiday + Excellent Training/Progression The Role: - As the Administrator you will support the efficient...


  • Solihull, United Kingdom Kingston Barnes Full time

    **Customer Service Executive** **Solihull** **Salary - Up to £30,000** **Package - Holiday, Pension, Life assurance, Career development** **Hours: Monday to Friday 9am-5pm** Do you have a strong background in customer service? Are you able to work well within a team? Then reach out! Kingston Barnes is now recruiting for an exciting position as a...


  • Solihull, United Kingdom JODIE TUCKER RECRUITMENT LTD Full time

    A fantastic opportunity has arisen to join my client, the UK's largest Insurance Broker, who offer exceptional support to their clients, as a Commercial Customer Service Executive. Do you have 1 year of experience with commercial / personal lines insurance? In a broking house? Are you excited by future prospects? Are you looking for an opportunity to really...


  • Solihull, United Kingdom Pertemps Redditch Commercial Full time

    We are recruiting for our client who are the world leader in engineered polymer solutions based in Solihull.They are recruiting for Customer Service Coordinators to work within a high demanding and at times challenging role with a height of activity. Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is...


  • Solihull, United Kingdom Pertemps Network Group Full time

    **Job Description**: We are recruiting for our client who are the world leader in engineered polymer solutions based in Solihull. They are recruiting for Customer Service Coordinators to work within a high demanding and at times challenging role with a height of activity. Reporting to the Customer Services Manager the primary function of this role is to...


  • Solihull, United Kingdom Jodie Tucker Recruitment Ltd Full time

    A fantastic opportunity has arisen to join my client, the UK's largest Insurance Broker, who offer exceptional support to their clients, as a Commercial Customer Service Executive. **About the Commercial Customer Service Executive role**: - Responsible for the account handling of personal / commercial lines customers with risks ranging from Motor Trade,...


  • Solihull, United Kingdom Pertemps Redditch Commercial Full time

    **Customer Service and Sales Support **Temporary to Permanent Solihull Monday - Friday 09.00am - 17.00pm £24,300 - Pro-active and reactive customer service and sales calls - Sales and upselling - Supporting external Sales team, trainers and engineers - Diary Management for Sales team, trainers and engineers - Maintaining the CRM to a high degree of...