Customer Service Advisor

4 weeks ago


Solihull, United Kingdom KC Group Full time

We are working with a leading telecommunications company based in Solihull who are looking to employ a Customer Service Advisor on a full-time, ongoing basis. This is a remote role, where you’d be required to travel into their Solihull offices two to three times per week. This client is looking to pay £10p/h.

**Key Responsibilities of a Customer Service Advisor**:

- Answering any questions customers may have effectively and efficiently.
- Providing support and comprehensive service or product information to customers.
- Resolve customer queries and ensure customers are satisfied with the client’s services and products.
- Responsible for delivering a positive customer journey through providing excellent customer service.
- Build and maintain relationships with customers through consistent communication and ensuring all customer expectations are both understood and met.
- Reply to queries proactively and escalate to relevant managers if required.

**To be considered for the role of Customer Service Advisor you will require**:

- Significant experience in dealing with customer service complaints and queries.
- The ability to communicate with customers effectively, with strong negotiation skills.
- The ability to work in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- The ability to work to deadlines.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.00 per hour

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Solihull, B91 3RB: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Solihull, B91 3RB

Reference ID: MH1402



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