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Customer Service Advisor

4 months ago

Solihull, United Kingdom BNP Paribas Personal Finance Full time

Customer Service Advisor

Do you have a passion for customer service?

Is putting your customers’ needs at the heart of everything that you do?

Are you looking for a new and exciting role?

If so, this could be a fantastic opportunity for you.

Permanent Role

Hours: 38.75 hours per week. You’ll need to be fully flexible between 8am and 8pm on Monday to Saturdays, and between 10am and 4pm on Sunday

Working pattern: Hybrid (2/3 day split)

Proud to be a Top Employer 2023, our client is part of a global bank, providing simple and straightforward consumer finance solutions, working with many well-known retailers and brands, to help their customer finance their purchases responsibly.

As a Customer Service Advisor you will:

- Update internal systems
- Ensure that interactions with customers provide the best experience possible
- You’ll need to emphasise and engage with customers, building rapport and providing a solution to ensure that interactions with customers provide the best experience possible.

In return our client will offer the successful Customer Service Advisor:

- 20 days annual leave + bank holidays (plus an additional day every year up to 5 years of service)
- Opportunity to buy additional annual leave
- The opportunity to earn a monthly bonus
- A range of benefits which you can choose from to suit your personal needs ranging from travel, gym discounts, restaurant cards to various health care products
- Regular incentives and rewards
- Continuous training and development

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Work Location: Hybrid remote in Solihull

Reference ID: CCC1