Senior Customer Service Advisor

4 weeks ago

Solihull, United Kingdom Barclays Full time

**Senior Customer Service Advisor**
**Solihull,**
**£25,000 per annum**
**Rotating between 7am-11pm Monday to Sunday**

As a Barclays Senior Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take ownership of your personal development, while we notice, nurture, and support your ambitions. Grow your skills and develop into leadership roles being a Barclays Customer Service Advisor with our multiple opportunities and service centres seen as a hotbed of talent for our entire business.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**Working Flexibly**

**What will you be doing?**:

- Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions autonomously
- Taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs

**What we’re looking for**:

- Solid communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- Demonstrated experience in using Microsoft Office to a high standard
- Ability to educate customers on a range of products and services available to them
- A genuine interest in the customer or being customer-centric

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team while taking initiatives
- Experience in Retail Banking is desired but not essential as we are looking for people passionate about customer service

**Where will you be working?**
Our Mill Lane, branch is a large branch in the heart of Solihull, with nearby transport links, entertainment venues and eateries, perfect for lunch breaks or after work met ups. it’s a vibrant environment that welcomes customers from the local area to really help them in their banking journey.

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