Private Administrator and Junior Medical Typist

3 months ago

Norwich, United Kingdom Healthshare Group Full time

Job summary

Healthshare Clinic Norwich is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.

Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.

We are looking for a Private Administrator and Junior Medical Typist to provide an efficient and effective bookings administrative service. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.

Main duties of the job

To provide an efficient and effective bookings administrative service working within established policies and processes To ensure an exemplary level of customer service is upheld to patients, consultants and clinical team The post holder must be able to show initiative and have the ability to multitask in order to carry out a wide range of patient telephone liaison, administrative and general duties.

About us

We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.

Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.

We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.

We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.

We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.

Benefits:

25 days annual leave (plus Bank Holidays) and option to buy/sell Private Healthcare (Benenden) Company Pension Scheme Life Assurance Blue Light Card Refer a Friend Scheme CPD Opportunities Wagestream Reward Gateway Cycle to Work Scheme Smart Tech EV Car Scheme Job description

Job responsibilities

Toprovide an efficient and effective bookings service independent health careservices, prioritising workload in accordance with business need. To ensureall work is undertaken to the highest standard and in accordance with the KeyPerformance Indicators as specified by Healthshares inhouse targets. This willinclude the management of all administrative tasks and reports. To answerincoming calls in a professional manner and providing an excellent level ofservice to patients To callpatients to book initial appointments, Theatre and arrange follow upappointments To befully competent in the use of Soliton, System One and IEP Toeffectively manage the outcome sheets for each service ensuring therequirements of the consultant are added to system one. Manageroom openings on system one as and when required and also any roomcancellations making sure that all Healthshare private patients are informed aswell as medical secretaries to information their patients. Printtheatre list, labels and any post ops or patient information required byconsultant for theatre procedures Scan anyresults (bloods/diagnostics) or additional paperwork relevant to the patient totheir file To ensurethe correct use of work lists including; scheduling, DNA, cancellation, on holdand flags etc (Soliton). Awaitingconsultation, awaiting diagnostics, FU booked, surgery booked etc (System One) To work collaboratively and provide support with key stakeholders such as Patients, relatives/carers,Medical Secretaries, OperationalManagers and Company Directors, Clinical staff, GPs, Consultants Toco-ordinate with private GPs and consultants including their medicalsecretaries to book appointments and send clinic lists To understand thepreparation and special instructions for particular exams / procedures and toadvise the patient accordingly. To be able to manage privatereferrals daily and input patient information correctly on to the correctsystem (dependent upon clinical referral pathways). To send diagnosticreports with in 48 hours of reporting authorised and deal with criticalfindings as per the SOP in a timely manner To monitor the privateemail accounts and respond to referrals and queries appropriately with in 24hours. To build and maintaingood relationships with patients, medical secretaries, consultants and colleagues(radiographers etc). To demonstrateexemplary levels of customer care and support other team members as requiredensuring consistent high quality communications. To prioritiseworkload. Checkingtest results and ensuring that all diagnostic data is recorded accurately Providingother administrative support such as sorting mail, filing and answering phones Typingpatient outcome letters and ensuring that all relevant information is included To undertake anyfurther duties associated with the position in accordance with servicerequirements. To liaise with Clinical Managers if additional capacityis required in either Outpatients, Theatre or Diagnostics To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner. To maintain ahealthy and safe working environment for self and colleagues. To Inform AdministrationManager of any factorsaffecting delivery of service assoon as they arise. To adhere to contract policies and procedureswith regards to booking of patients correctly and into the appropriate clinics. To be proactive in terms of ensuring that all clinics are filled to capacity. All information concerning patients/clients and staff must be treated as strictly confidential at all times. You must maintain a good knowledge of Information Security, Confidentiality and Data protection. To actively communicate with your team members to assist service delivery

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with Healthshare policies and procedures relating to confidentiality and data protection.

Equal Opportunities

Thepost holder must at all times carry out his/her responsibilities with regard toHealthshare Equal Opportunities Policy.

Health and Safety

Employeesmust be aware of the responsibilities placed upon them under the Health andSafety at Work Act 1974, to ensure that the agreed safety procedures arecarried out to maintain a safe working environment for patients, visitors andemployees. The post holder will be required to participate in Healthshareannual Mandatory Training components.

Terms and Conditionsof Employment

Thispost is exempt from the Rehabilitation of Offenders Act 1974; this means thatany criminal conviction must be made known at the time of application. The postwill be subject to

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