Medical Administrator and Personal Assistant to

3 weeks ago


Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

To provide a comprehensive range of secretarial, clerical & administrative functions to the Medical Matron team, to co-ordinate administrative functions to ensure all tasks are carried out within agreed timescales. Post holder is required to work with a degree of autonomy on a variety of tasks, prioritising own workload on a day to day basis. To support the Medical matron team as required on team events and study days; including, booking venues, assisting in collating relevant paperwork and presentations. To organise meetings; including room bookings, Microsoft Teams meetings, liaising with chair in preparation of agendas, taking, typing and distribution of minutes/notes.

To support the team in communicating with divisional personal assistants and Human Resources to track ESRs to facilitate timely recruitment and establishment detail. To provide a point of contact for the team, in a timely and courteous manner, providing advice, information, guidance and reassurance as required to a range of contacts and other professionals. Deal efficiently and effectively with direct and indirect (i.e., telephone, face to face) enquiries from all levels of medical and nursing staff, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.

Provide accurate and confidential information to assist with data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes. Organise and manage workload to deliver service requirements; and plan ahead and liaise with colleagues to ensure continuity of service provision during annual leave. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.



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