Medical Secretary

7 months ago

Norwich, United Kingdom Spire Healthcare Full time

**Medical Secretary | Secretarial, Administrative, Customer Service | Full Time, 37.5hrs p/week | Permanent Contract | £11.99 p/hour | Norwich | Free Parking | Excellent Benefits**

Spire Norwich Hospital have an exciting opportunity for a Medical Secretary to join their team on a full time, permanent basis. The purpose of this role is to provide an efficient secretarial and administrative service to consultants. This will include the running of their private accounts.

**Duties & Responsibilities**:

- To work as a member of a team within the Outpatient Dept. providing a secretarial and administrative service to consultants.
- Accurately transcribing from audio dictation, with medical terminology, all correspondence to external stakeholders.
- To provide a point of contact for external stakeholders.
- To organize and manage outpatient clinic notes: ensuring all correspondence and results are available.
- Arrange patients’ admissions by liaising with patients, consultants and other departments within the hospital.
- Dealing and being confident with telephone enquires from patient, medical staff, GP’s and other professionals at all levels, in a timely and courteous manner, providing advice, information, guidance and reassurance as required.
- Dealing with consultant accounts including raising invoices, liaising with third party providers, reconciling payments and overseeing credit control and debt collection processes.
- Ensure health insurance claim forms are correctly filled out.
- Maintain an accurate filing system.
- Handling sensitive and confidential work.
- Liaise with the Private Patient Advisors regarding self-funding patients.
- Co-operating with colleagues to ensure the highest quality of provisions for patients.
- Support the Medical Secretariat where necessary.
- Perform other duties delegated from time to time to ensure the smooth operation of the department and/or hospital.
- The secretary will handle on a day to day basis a variety of customer generated enquiries.
- Liaise with insurance companies on behalf of patients to pre-authorise treatment and to arrange settlement of consultant invoices.
- Prepare statements of costs in relation to consultant fees to ensure CMA compliance
- Ensure that the scheduling of bookings are communicated across the hospital and to consultants.

**What we are looking for**:

- Previous medical secretarial work including data input
- Experience in a medical environment
- Knowledge of medical terminology
- RSA or AMSPAR qualification in medical typing / medical word processing
- Must always take a customer focused approach. Total confidentiality is expected at all times.
- Good communication and interpersonal skills
- Flexible - to be able to multi-task and prioritise
- Good team worker with the initiative to work independently.

**Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _**

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Spire Norwich Hospital is part of the UK’s most respected private hospital groups who strive to make a positive difference to patients’ l

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