Trust Medical Secretary

Job summary We are very proud of our department: the Diabetes and Endocrinology department is the largest in the East of England, and one of the largest in the UK.
Our department directorate supports a full range of specialist and general clinical services.
The main Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block.
We also have a team working in Rouen Road, Norwich.
We work closely with the Clinical Investigation Unit, Medical Outpatients and Eye Screening.
The post holder will be expected to contribute to the provision of the highest standards of patient care.
We have three posts available:Role #1 - hour full-time positionRole #2 - 15 hour position (Mon/Tues)Role #3 - hour position (Mon, Tues, Fri) Main duties of the job We are seeking three dedicated Trust Medical Secretaries to support the Endocrinology & Diabetes Department.
Are you organised, detail-oriented, compassionate, and focused on teamwork?
If you thrive in a busy environment while managing your own tasks, we want to hear from you
As a medical secretary, you will play a vital role in our dynamic team of Specialist Diabetic Nurses, assisting a diverse range of patients.
You'll serve as a key liaison among clinicians, patients, families, hospital staff, General Practitioners, and external agencies, ensuring effective communication and collaboration.
If you're eager for a rewarding challenge in a supportive environment, we invite you to apply today
Let us know how your skills and values align with our mission to make a positive impact on patients' lives.
o Role #1 - Monday to Friday (full-time) working with the Diabetes Facilitator Nurse Team (DFAC), with a 30 minute unpaid break each dayo Role #2 - Monday and Tuesday working in our Clinical Investigation Unit 9am - 5pm, with a 30 minute unpaid breako Role #3 - Monday and Tuesday 9am - 4pm, with a 30 minute unpaid break, and Friday 9am - , with a 30 minute unpaid break.
About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staffThe NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.
We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.
We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.
We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals CharityWe can offer you the full range of NHS benefits/discounts and in addition: Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer roomDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH siteFree 24-hours confidential counselling supportOn-site NurseryOn-site cafes offering staff discountsSupport in career developmentFlexible staff bankSalary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description Job responsibilities What were looking for: Strong secretarial skills with previous experience essential.
Familiarity with medical terminology is a plus.
Experience in a clinical setting, such as a hospital or clinic, is ideal.
Proficiency in IT and data processing, especially with patient databases like PAS (training provided).
Excellent administrative support abilities for other secretaries and administrators.
Key responsibilities: Handle patient inquiries via phone and email.
Collaborate with waiting list coordinators and other secretaries to ensure efficient clinic scheduling.
Manage diaries and assist in office organisation, maintaining service continuity during absences.
Organise and take minutes at meetings.
Uphold confidentiality while handling sensitive patient information.
Maintain a professional telephone manner and strong interpersonal skills.
Skills required: High level of confidentiality and discretion.
Proficiency in Microsoft Office (Outlook, Word, Excel).
Excellent organisational, time management, and multi-tasking abilities.
Ability to work autonomously and prioritise effectively.
Previous NHS experience and knowledge of the PAS system desirable (training available).
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
From the job description: Deal efficiently and effectively with direct and indirect ( telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff.
Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.
Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology.
Generate routine and non-routine correspondence independently.
Assist patients and their Carers by arranging translation/interpretation facilities.
Demonstrate and maintain knowledge and understanding of Trust RTT policy.
Update RTT in accordance with Trust guidelines.
Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes.
Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference.
Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer).
The Trust would not be able to issue a